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- Tasks: Assist customers, manage stock, and ensure a tidy branch environment.
- Company: Stevenswood Trade Counters Ltd, a leading supplier of windows and doors.
- Benefits: 5 weeks paid holiday, health cash plan, and retail discounts.
- Other info: Enjoy early finishes on Fridays and no weekend work!
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and basic numeracy/literacy.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Stockport Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm, the successful candidate will work in line with the scheduled rota, placing a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.
We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills.
Key Responsibilities:- To maintain the customer database and ensure that information is kept up-to-date and accurate.
- To assist with end of day banking and reporting.
- To maintain branch standards in terms of organisation, efficiency and cleanliness.
- To ensure that customers are kept updated about all relevant information including orders, quotes and promotions.
- To assist the manager in the collation and delivery of information when requested.
- To assist customers with all aspects of their account.
- To accept cash payment from customers in line with Company standard, as and when required.
- To ensure the understanding and achievement of branch KPI targets as determined by the branch manager.
- To ensure sufficient knowledge of products on offer as well as any Company or branch promotions.
- To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers.
- To be an ambassador of the Company and act accordingly.
- To act as buddies and mentors to new colleagues, not just in branch but across the Company.
- To own customer experience from initial enquiry through to installation.
- To use industry specific software to generate customer quotes.
- To ensure efficient stock management and avoid any unnecessary storage of goods.
- To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”.
- To pick stock and organise loads for dispatch.
- To ensure compliance with Company procedures and processes.
- To work in a safe and responsible manner.
- To perform any other reasonable instruction.
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days.
- 39 hour contract Mon-Thurs 7.30am - 4.30pm, Fri 7.30am - 3.30pm (Early Finish Friday with no Saturday working, enjoy your weekends!).
- Health Cash Plan.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on the products we manufacture.
- Paid Volunteering time.
- Company Sick Pay.
Branch Assistant/Driver Warehouse Operative in Stockport employer: Stevenswood
Contact Detail:
Stevenswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant/Driver Warehouse Operative in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stevenswood. Understand their products and services, and think about how you can contribute to their mission of providing exceptional customer service.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows that you take the opportunity seriously and are ready to represent the company positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Assistant/Driver Warehouse Operative in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Take a moment to tailor your application to the Branch Assistant role. Mention how your skills align with our needs, especially around organisation, efficiency, and teamwork. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at Stevenswood
✨Know Your Products
Before the interview, make sure you familiarise yourself with the range of products Stevenswood offers. Understanding PVCu and aluminium windows, doors, and accessories will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate that you can uphold the high service standards expected at Stevenswood.
✨Be Ready to Discuss Teamwork
Since the role involves working collaboratively with colleagues, be prepared to discuss your experience in team settings. Share specific instances where you supported team members or contributed to a positive work environment, highlighting your ability to be a buddy and mentor.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to the branch. Be ready to discuss how you can contribute to achieving these targets and why they matter for the overall success of the branch. This shows that you’re not just focused on your role but also on the bigger picture.