Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, maintain branch standards, and drive sales in a dynamic environment.
- Company: Stevenswood Trade Counters Ltd, a leading supplier of windows and doors across the UK.
- Benefits: Enjoy 5 weeks paid holiday, health cash plan, and retail discounts.
- Other info: Flexible hours with early finishes on Fridays and opportunities for personal growth.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Exceptional customer service skills and strong numeracy and literacy abilities.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Stockport Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm, the successful candidate will work in line with the scheduled rota, placing a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.
We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills.
Key Responsibilities:- To maintain the customer database and ensure that information is kept up-to-date and accurate.
- To assist with end of day banking and reporting.
- To maintain branch standards in terms of organisation, efficiency and cleanliness.
- To ensure that customers are kept updated about all relevant information including orders, quotes and promotions.
- To assist the manager in the collation and delivery of information when requested.
- To assist customers with all aspects of their account.
- To accept cash payment from customers in line with Company standard, as and when required.
- To ensure the understanding and achievement of branch KPI targets as determined by the branch manager.
- To ensure sufficient knowledge of products on offer as well as any Company or branch promotions.
- To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers.
- To be an ambassador of the Company and act accordingly.
- To act as buddies and mentors to new colleagues, not just in branch but across the Company.
- To own customer experience from initial enquiry through to installation.
- To use industry specific software to generate customer quotes.
- To ensure efficient stock management and avoid any unnecessary storage of goods.
- To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”.
- To pick stock and organise loads for dispatch.
- To ensure compliance with Company procedures and processes.
- To work in a safe and responsible manner.
- To perform any other reasonable instruction.
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days.
- 39 hour contract Mon-Thurs 7.30am - 4.30pm, Fri 7.30am - 3.30pm (Early Finish Friday with no Saturday working, enjoy your weekends!).
- Health Cash Plan.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on the products we manufacture.
- Paid Volunteering time.
- Company Sick Pay.
Branch Assistant in Stockport employer: Stevenswood
Contact Detail:
Stevenswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Stockport
✨Tip Number 1
Get to know the company inside out! Research Stevenswood Trade Counters Ltd, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips about the branch culture or even refer you directly, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stevenswood and ready to contribute to their success.
We think you need these skills to ace Branch Assistant in Stockport
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service abilities in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Keep It Neat and Tidy: Just like we maintain our branch standards, your application should be well-organised and free of errors. Take the time to proofread your CV and cover letter to ensure everything is clear and professional.
Know Your Stuff: Familiarise yourself with our products and services before applying. Showing that you have a good understanding of what we offer will impress us and demonstrate your enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Stevenswood
✨Know Your Products
Before the interview, make sure you familiarise yourself with the range of products Stevenswood offers. Understanding PVCu and aluminium windows, doors, and accessories will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate that you can uphold the high service standards expected at the branch.
✨Be Ready to Discuss Teamwork
Since the role involves collaborating with colleagues, be prepared to discuss your experience working in teams. Share specific instances where you supported team members or contributed to a positive work environment, highlighting your ability to be a buddy and mentor.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to the branch. Be ready to discuss how you can contribute to achieving these targets and why they matter for the overall success of the business. This shows you're not just focused on your role but also on the bigger picture.