At a Glance
- Tasks: Lead and grow your own trade counter branch while supporting customers and driving sales.
- Company: Join Stevenswood, a dynamic UK business with a strong product range.
- Benefits: Enjoy a competitive salary, uncapped bonuses, five weeks holiday, and healthcare.
- Other info: Flexible hours with no Saturday work and excellent career progression opportunities.
- Why this job: Take ownership of your branch and make a real impact in a supportive environment.
- Qualifications: Leadership experience and a passion for customer service are essential.
Are you an experienced trade counter professional ready to take ownership of your own branch?
Location: Leeds, LS9
Salary: £35,450 basic salary, plus uncapped quarterly bonus and up to £8,800 additional annual earning potential
Hours: Monday to Friday, 39 hours a week, no Saturdays. Permanent- Full time
Stevenswood is looking for a commercially minded, hands on Branch Manager to lead its established Leeds trade counter. This is a site based opportunity to run and grow your own branch, supported by an established UK business, an experienced team and a strong product range.
Alongside your basic salary, you can earn an uncapped quarterly bonus, starting from £500, plus an additional sales based variable salary bonus of up to £8,800 a year. You will also receive five weeks’ holiday plus bank holidays, healthcare, free onsite parking and a 3.30pm finish every Friday. There is no Saturday working, so your weekends remain your own.
The role
As Trade Counter Branch Manager, you will take responsibility for the day to day performance of the Leeds branch and lead a small, experienced team of two Branch Assistants. You will build strong relationships with existing customers, attract new trade business and ensure every customer receives knowledgeable, reliable and friendly service. This is not a desk based management role. You will be visible in the branch, supporting customers, preparing quotations, processing orders and helping the team keep operations running smoothly. You will have responsibility for branch sales and P&L performance, although you will not be expected to prepare the accounts. You will have the freedom to identify opportunities, grow the customer base and make a genuine impact on the success of the branch.
Your responsibilities will include:
- Leading, motivating and supporting the branch team
- Building relationships with new and existing trade customers
- Driving sales, margin and branch performance
- Managing the branch against sales and P&L objectives
- Preparing quotations and processing customer orders
- Promoting the Stevenswood product and service range
- Resolving customer queries quickly and professionally
- Supporting stock, deliveries and daily branch operations
About you
You will be a confident and approachable leader with strong commercial instincts and a genuine passion for customer service. Experience within a trade counter, builders’ merchant, construction supply or similar trade environment is highly desirable. Knowledge of PVCu or aluminium windows and doors would be an advantage, but it is not essential. Stevenswood will provide as much product training as required.
You will need:
- Previous leadership or team management experience
- Experience within trade supply, a trade counter or a similar environment
- Strong sales and customer relationship skills
- A commercial approach and the drive to grow branch performance
- A practical, hands on approach to branch operations
- Excellent communication and organisational skills
- A full UK driving licence
What you will receive
- £35,450 basic salary
- Uncapped quarterly bonus, starting from £500
- Additional variable salary bonus of up to £8,800 a year
- Monday to Friday working, with no Saturdays
- Friday finish at 3.30pm
- Five weeks’ holiday plus bank holidays
- Option to buy two additional holiday days
- Salary sacrifice pension scheme
- Healthcare and life assurance
- Company sick pay
- Retail discount scheme
- Free onsite parking
- Paid volunteering time
- Friends and family product cashback
- Full product training
- Genuine opportunities for internal progression
Recruitment process
The recruitment process will include a face to face interview with the Area Manager. Stevenswood is looking to appoint the right person as soon as possible and can discuss availability and notice periods with suitable candidates.
Apply today to take ownership of an established Leeds branch and join a growing business that will give you the training, support and freedom to succeed.
Branch Manager in Richmond Hill employer: Stevenswood
Stevenswood is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work culture. As a Business Development Manager in the South of England, you will benefit from a collaborative environment where your expertise in windows and doors will be valued, alongside competitive compensation and opportunities to drive meaningful sales initiatives. Join us in a role that not only offers professional advancement but also the chance to make a significant impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Richmond Hill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stevenswood, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stevenswood!
We think you need these skills to ace Branch Manager in Richmond Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stevenswood, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stevenswood and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stevenswood that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stevenswood
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
