At a Glance
- Tasks: Assist customers, maintain branch standards, and drive sales in a dynamic environment.
- Company: Stevenswood Trade Counters Ltd, a leading supplier of windows and doors across the UK.
- Benefits: Competitive salary, uncapped bonuses, 5 weeks holiday, health cash plan, and retail discounts.
- Other info: Enjoy early finishes on Fridays and opportunities for paid volunteering.
- Why this job: Join a supportive team and make a real impact on customer experiences every day.
- Qualifications: Exceptional customer service skills, strong numeracy and literacy abilities.
The predicted salary is between 25000 - 30000 £ per year.
Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Kilmarnock Branch to contribute to the overall success of the branch. The successful candidate will work in line with the scheduled rota, placing a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.
We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills.
Key Responsibilities- To maintain the customer database and ensure that information is kept up-to-date and accurate.
- To assist with end of day banking and reporting.
- To maintain branch standards in terms of organisation, efficiency and cleanliness.
- To ensure that customers are kept updated about all relevant information including orders, quotes and promotions.
- To assist the manager in the collation and delivery of information when requested.
- To assist customers with all aspects of their account.
- To accept cash payment from customers in line with Company standard, as and when required.
- To ensure the understanding and achievement of branch KPI targets as determined by the branch manager.
- To ensure sufficient knowledge of products on offer as well as any Company or branch promotions.
- To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers.
- To be an ambassador of the Company and act accordingly.
- To act as buddies and mentors to new colleagues, not just in branch but across the Company.
- To own customer experience from initial enquiry through to installation.
- To use industry specific software to generate customer quotes.
- To ensure efficient stock management and avoid any unnecessary storage of goods.
- To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”.
- To pick stock and organise loads for dispatch.
- To ensure compliance with Company procedures and processes.
- To work in a safe and responsible manner.
- To perform any other reasonable instruction.
- A competitive salary with an uncapped bonus scheme.
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy or sell 2 days.
- 39 hour contract Mon-Fri (Early Finish Friday with no Saturday working, enjoy your weekends!).
- Health Cash Plan.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on the products we manufacture.
- Paid Volunteering time.
- Company Sick Pay.
Branch Assistant in Kilmarnock employer: Stevenswood
Stevenswood Trade Counters Ltd is an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and teamwork at our Kilmarnock Branch. With competitive salaries, generous holiday allowances, and unique benefits like a health cash plan and paid volunteering time, we are committed to fostering employee growth and satisfaction. Join us to be part of a supportive environment where your contributions are valued and recognised, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Kilmarnock
✨Tip Number 1
Get to know the company inside out! Research Stevenswood Trade Counters Ltd, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stevenswood.
We think you need these skills to ace Branch Assistant in Kilmarnock
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service abilities in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Keep It Neat and Professional:Your written application should be tidy and professional. Use clear language and check for any spelling or grammar mistakes. A well-presented application shows us that you take pride in your work, just like we do at Stevenswood.
Know Our Products:Familiarise yourself with the products we offer before applying. Mentioning specific items or promotions in your application can show us that you’re genuinely interested in the role and understand what we do.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stevenswood
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products Stevenswood offers. Familiarise yourself with PVCu and aluminium windows, doors, and other accessories. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. This will demonstrate your ability to uphold the high service standards expected at Stevenswood.
✨Emphasise Teamwork
Since the role involves working collaboratively with colleagues, be ready to discuss how you’ve successfully worked in teams before. Share specific instances where you supported team members or contributed to a positive work environment, as this aligns with the company’s values.
✨Be Ready for Practical Questions
Expect questions related to numeracy and literacy skills, especially since you'll be handling customer accounts and banking. Brush up on basic maths and be prepared to discuss how you manage information accurately. This will reassure the interviewers of your capability to handle the responsibilities of the Branch Assistant role.
