At a Glance
- Tasks: Assist customers, maintain branch standards, and support team members in a dynamic environment.
- Company: Stevenswood Trade Counters Ltd, a leading supplier of windows and doors across the UK.
- Benefits: Enjoy 5 weeks paid holiday, health cash plan, and retail discounts.
- Other info: Flexible hours with early finishes on Fridays and opportunities for personal growth.
- Why this job: Join a supportive team and make a real impact on customer experience.
- Qualifications: Exceptional customer service skills and strong numeracy and literacy abilities.
The predicted salary is between 18900 - 23100 £ per year.
Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners.
With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Gateshead Branch to contribute to the overall success of the branch.
Working Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm
The successful candidate will place a strong emphasis on providing outstanding customer service.
They will work collaboratively with colleagues to uphold consistently high service standards.
With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed.
Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.
We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills
Key Responsibilities
- To maintain the customer database and ensure that information is kept up-to-date and accurate
- To assist with end of day banking and reporting
- To maintain branch standards in terms of organisation, efficiency and cleanliness
- To ensure that customers are kept updated about all relevant information including orders, quotes and promotions
- To assist the manager in the collation and delivery of information when requested
- To assist customers with all aspects of their account
- To accept cash payment from customers in line with Company standard, as and when required.
- To ensure the understanding and achievement of branch KPI targets as determined by the branch manager
- To ensure sufficient knowledge of products on offer as well as any Company or branch promotions
- To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers To be an ambassador of the Company and act accordingly
- To act as buddies and mentors to new colleagues, not just in branch but across the Company
- To own customer experience from initial enquiry through to installation
- To use industry specific software to generate customer quotes
- To ensure efficient stock management and avoid any unnecessary storage of goods
- To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”
- To pick stock and organise loads for dispatch
- To ensure compliance with Company procedures and processes
- To work in a safe and responsible manner
- To perform any other reasonable instruction
- The Rewards
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days
- 39 hour contract Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm (Early Finish Friday with no Saturday working, enjoy your weekends!)
- Health Cash Plan
- Retail Discount Scheme
- Life Assurance Cover
- Friends and Family Cashback on the products we manufacture
- Paid Volunteering time
- Company Sick Pay
- #J-18808-Ljbffr
Branch Assistant in Gateshead employer: Stevenswood
Stevenswood is an exceptional employer that values its employees by offering a competitive salary and uncapped bonus potential, ensuring that hard work is rewarded. Located in Leeds, the company fosters a supportive work culture that encourages professional growth and development, making it an ideal place for trade counter professionals to thrive and take ownership of their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Gateshead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stevenswood, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stevenswood!
We think you need these skills to ace Branch Assistant in Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stevenswood, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stevenswood and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stevenswood that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stevenswood
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
