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- Tasks: Assist customers at our Cheltenham trade counter, providing excellent service and generating accurate orders.
- Company: Stevenswood supplies top-quality windows and doors, part of the Customade Group, a leader in fenestration.
- Benefits: Enjoy 5 weeks holiday, flexible hours, uncapped bonuses, health plans, and retail discounts.
- Why this job: Join a supportive team, enjoy early finishes, and make a real impact in a growing industry.
- Qualifications: No specific experience needed; just bring your people skills and a proactive attitude!
- Other info: Work Monday to Friday with no weekend shifts, perfect for a balanced lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Overview
“ Tired of working weekends?, looking for a change in career?…. have you thought of Fenestration??”…. Likely the answer will be….. “what is Fenestration?”
Fenestration refers to the design, construction and placement of windows and doors in a building. It originates from the Latin word ‘Fenestra’, which directly translates as ‘window’, and has grown to include to both indoor and outdoor windows, doors, skylights and any other openings designed to allow light from one space into another.
The UK fenestration industry is worth approximately £4.6 billion annually and Offers over 50 dedicated career paths with opportunities for progression in all.
Below is your window to a new career….
About Stevenswood
Stevenswood is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we are part of the Customade Group, one of the UK’s leading manufacturers and suppliers of fenestration products to retail, trade, and distribution clients.
We now have an exciting opportunity for a Branch Assistant to come on board at our Cheltenham trade counter.
The essence of what we do is to provide excellent service. Utilising good people skills and building solid connections with our customers, generating accurate quotations and orders using Window Designer software, scheduling deliveries and collections, answer and resolving any queries as they may arise. Being a team player within a close-knit team, supporting the contact of customers to introduce Stevenswood’s wider products and services and assisting with general branch operations.
Skills and Experience
- Product knowledge is desirable but not essential for the right candidate.
- Full Driving License (Advantageous)
- Ability in building strong business relationships and rapport within a trade environment.
- Being a team player and delivering great customer service – finding solutions and thinking on your feet
- Ability to load/unload deliveries which involves an element of heavy lifting
- Self-motivated, proactive, and detail-oriented with a drive to earn bonus.
- Confident IT user – training on Window Designer and IT systems will be provided.
The Rewards
- A competitive salary with an uncapped bonus scheme
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy or sell 2 days
- 39 hour contract Mon-Fri (Early Finish Friday with no Saturday working, enjoy your weekends!)
- Health Cash Plan
- Retail Discount Scheme
- Life Assurance Cover
- Friends and Family Cashback on the products we manufacture
- Paid Volunteering time
- Company Sick Pay
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Trade Counter Branch Assistant employer: Stevenswood Trade Counters Limited
Contact Detail:
Stevenswood Trade Counters Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Branch Assistant
✨Tip Number 1
Familiarise yourself with the fenestration industry. Understanding the basics of windows and doors, as well as the products offered by Stevenswood, will help you engage confidently with customers and demonstrate your interest in the role.
✨Tip Number 2
Highlight your people skills during any interactions. Since the role involves building strong relationships with customers, showcasing your ability to connect and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience in a team environment. Emphasising your ability to work collaboratively and support your colleagues will resonate well with the close-knit team culture at Stevenswood.
✨Tip Number 4
Show enthusiasm for learning new software. Since training on Window Designer will be provided, expressing your eagerness to learn and adapt to new technologies can demonstrate your proactive attitude and willingness to grow within the company.
We think you need these skills to ace Trade Counter Branch Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trade Counter Branch Assistant position. Understand the key responsibilities and skills required, such as customer service, teamwork, and IT proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or team environments, and mention your ability to build strong business relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the fenestration industry and the specific role at Stevenswood. Mention why you are interested in this career change and how your skills can contribute to their team.
Highlight Your Soft Skills: In your application, focus on your soft skills such as communication, problem-solving, and adaptability. These are crucial for the role, especially when dealing with customers and resolving queries.
How to prepare for a job interview at Stevenswood Trade Counters Limited
✨Understand Fenestration Basics
Before your interview, take some time to learn about fenestration and its importance in construction. Familiarise yourself with terms related to windows and doors, as this will show your interest in the industry and help you engage in meaningful conversations during the interview.
✨Showcase Your People Skills
Since the role involves building strong relationships with customers, be prepared to discuss examples of how you've successfully interacted with clients or colleagues in the past. Highlight your ability to resolve queries and provide excellent customer service.
✨Demonstrate Team Spirit
Stevenswood values teamwork, so be ready to share experiences where you've worked effectively within a team. Emphasise your willingness to support others and contribute to a positive work environment.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Consider scenarios where you had to find solutions quickly, especially in a trade environment, and be ready to discuss how you handled them.