At a Glance
- Tasks: Support branch operations, assist customers, and maintain accurate records.
- Company: Stevenswood Trade Counters Ltd, a leading supplier of windows and doors.
- Benefits: 5 weeks holiday, health cash plan, retail discounts, and paid volunteering time.
- Other info: Enjoy early finishes on Fridays and no weekend work!
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 38556 £ per year.
Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service and competitive pricing to help you win more business, streamline installations, and maximise your profits. We are now looking for a Branch Assistant at our Bootle Branch to contribute to the overall success of the branch.
Working Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm.
Responsibilities:
- To maintain the customer database and ensure that information is kept up-to-date and accurate.
- To assist with end of day banking and reporting.
- To maintain branch standards in terms of organisation, efficiency and cleanliness.
- To ensure that customers are kept updated about all relevant information including orders, quotes and promotions.
- To assist the manager in the collation and delivery of information when requested.
- To assist customers with all aspects of their account.
- To accept cash payment from customers in line with Company standard, as and when required.
- To ensure the understanding and achievement of branch KPI targets as determined by the branch manager.
- To ensure sufficient knowledge of products on offer as well as any Company or branch promotions.
- To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers.
- To be an ambassador of the Company and act accordingly.
- To act as buddies and mentors to new colleagues, not just in branch but across the Company.
- To own customer experience from initial enquiry through to installation.
- To use industry specific software to generate customer quotes.
- To ensure efficient stock management and avoid any unnecessary storage of goods.
- To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”.
- To pick stock and organise loads for dispatch.
- To ensure compliance with Company procedures and processes.
- To work in a safe and responsible manner.
- To perform any other reasonable instruction.
Rewards:
- 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days.
- 39 hour contract Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm (Early Finish Friday with no Saturday working, enjoy your weekends!).
- Health Cash Plan.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on the products we manufacture.
- Paid Volunteering time.
- Company Sick Pay.
Branch Assistant employer: Stevenswood Trade Counters Limited
Stevenswood Trade Counters Ltd is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as five weeks of paid holiday, a health cash plan, and opportunities for paid volunteering, our Bootle branch fosters a collaborative environment where team members can thrive and contribute to meaningful customer experiences. Join us to enjoy a balanced work-life schedule with early finishes on Fridays and the chance to grow within a dynamic company dedicated to excellence in service and product quality.
Contact Details:
Stevenswood Trade Counters Limited Recruitment Team
