At a Glance
- Tasks: Help customers, prepare quotes, manage orders, and keep the branch running smoothly.
- Company: Join Stevenswood, a friendly team in Hull with a focus on customer service.
- Benefits: Enjoy weekdays only, early Friday finishes, five weeks holiday, and health cash plans.
- Other info: Flexible part-time options available; great for students balancing work and studies.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 26485 - 27477 £ per year.
Enjoy helping customers and like a job that keeps you busy with a bit of everything? Stevenswood is looking for a Branch Assistant to join our Hull team. You’ll help customers get what they need, prepare quotes, follow up sales opportunities and get orders ready for dispatch. This is a varied, hands-on role where friendly service, good organisation and a willingness to get stuck in all count. Whether you’re answering an enquiry or picking an order, you’ll help make sure our customers are “sorted”.
What’s in it for you?
- Your weekends are your own.
- Monday to Friday working, finishing at 3.30pm on Fridays.
- Full time or part time opportunities.
- Five weeks’ paid holiday plus bank holidays, with the flexibility to buy two additional days.
- Health Cash Plan and Company Sick Pay.
- Retail discounts and Friends and Family Discounts.
- Life Assurance Cover.
- Paid volunteering time.
Your day to day
You’ll be part of the team keeping the branch running smoothly, with responsibilities including:
- Looking after customers: answering enquiries, helping with accounts and keeping customers updated from their first enquiry through to installation.
- Supporting sales: preparing quotes using our industry specific software, explaining products and promotions, and contacting existing or lapsed customers to generate business.
- Keeping orders moving: managing stock efficiently, picking orders and organising loads for dispatch.
- Getting the details right: updating customer records, taking payments and helping with end of day banking and reports.
- Pitching in as a team: keeping the branch clean, organised and safe, supporting colleagues and working towards branch targets.
What we’re looking for
You’ll be approachable, reliable and proud to give customers a good experience. You’ll enjoy working with others and be comfortable with both customer conversations and practical branch tasks. You’ll also bring:
- Strong customer service skills and clear communication.
- Good numeracy, literacy and attention to detail.
- The confidence to follow up enquiries and spot sales opportunities.
- Good organisation and a willingness to learn about our products and systems.
If your experience includes customer service, retail, trade counter work, sales support or a busy branch environment, we’d like to hear from you.
Pay and hours
The full time salary is £26,485.68 to £27,477.40 per annum, within a fixed range. Full time hours: Monday to Thursday: 7.30am to 4.30pm. Friday: 7.30am to 3.30pm. Part time applications are welcome, with hours to be discussed.
Bring your customer service skills to Stevenswood. Apply today and tell us whether you’re interested in full time or part time work.
Important Information: Applicants must have the right to work in the UK without employer sponsorship. Visa sponsorship is not available for this role, now or in the future. No agencies, please.
Branch Assistant in Hull employer: Stevenswood Careers
Stevenswood is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Stockport. With a commitment to employee growth, the company offers training opportunities and encourages teamwork, ensuring that every Delivery Driver / Warehouse Operative plays a vital role in delivering exceptional customer service. Enjoy competitive pay, a permanent contract, and the satisfaction of working with high-quality products in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stevenswood Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stevenswood Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stevenswood Careers:Your cover letter is your chance to shine! Tell us why you want to work at Stevenswood Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stevenswood Careers!
How to prepare for a job interview at Stevenswood Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
