At a Glance
- Tasks: Assist customers, manage orders, and support sales in a dynamic branch environment.
- Company: Join Stevenswood, a friendly and proactive team in Bootle.
- Benefits: Enjoy five weeks holiday, health cash plan, and no weekend work.
- Other info: Flexible hours with a 3.30pm finish on Fridays and great career growth opportunities.
- Why this job: Make a real impact by providing excellent customer service and supporting your team.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 26485 - 26485 £ per year.
- Branch Assistant
- Bootle, L20 6PF
- Full time, permanent | 39 hours per week
- No weekends | 3.30pm Friday finish | Five weeks’ holiday plus bank holidays
- Stevenswood is looking for a friendly and proactive
Branch Assistant to join its Perth team.
This is a varied, hands-on position combining customer service, sales support, administration and warehouse duties.
You could be preparing a customer quotation one moment and picking an order for dispatch the next-all while helping ensure every customer leaves feeling “sorted”.
What’s in it for you?
- Your weekends are your own, with Monday-to-Friday working and a 3.30pm finish every Friday.
- Five weeks’ paid holiday plus bank holidays, with the flexibility to buy two additional days.
- Health Cash Plan and Company Sick Pay.
- Retail Discount Scheme.
- Life Assurance Cover.
- Friends and Family Cashback on products manufactured by the company.
- Paid volunteering time.
- Your day to day
As a Branch Assistant , you’ll help keep the branch running smoothly and provide customers with excellent service from their first enquiry through to installation.
Your responsibilities will include
- Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
- Supporting sales: preparing quotations using industry-specific software, explaining products and proactively contacting existing or lapsed customers.
- Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
- Keeping information accurate: maintaining the customer database, accepting payments and supporting end-of-day banking and reporting.
- Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
- Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.
- Supporting the team: helping new colleagues settle in and assisting the Branch Manager whenever required.
- What we’re looking for
You’ll be approachable, dependable and committed to providing an excellent customer experience.
You’ll enjoy working as part of a team and be equally comfortable dealing with customers and completing practical branch duties.
You’ll also bring
- Strong customer service and communication skills.
- Good organisation and attention to detail.
- Confidence discussing products and following up sales opportunities.
- Basic numeracy and computer skills.
- A willingness to learn about the company’s products, systems and processes.
- A safe, responsible and flexible approach to work.
Experience in customer service, retail, trade counter sales, sales support, warehousing or another busy branch environment would be helpful.
Pay and hours
The salary is £26,485.68 per annum for a 39-hour working week.
- Monday to Thursday: 7.30am to 4.30pm
- Friday: 7.30am to 3.30pm
- No Saturday or Sunday working
Bring your customer service skills to Stevenswood’s Bootle branch and become part of a friendly, hardworking team.
Apply today.
Important Information: Applicants must have the right to work in the UK without employer sponsorship. Visa sponsorship is not available for this role, now or in the future.
No agencies, please.
Branch Assistant in Bootle employer: Stevenswood Careers
Stevenswood is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Stockport. With a commitment to employee growth, the company offers training opportunities and encourages teamwork, ensuring that every Delivery Driver / Warehouse Operative plays a vital role in delivering exceptional customer service. Enjoy competitive pay, a permanent contract, and the satisfaction of working with high-quality products in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Bootle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stevenswood Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stevenswood Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Bootle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stevenswood Careers:Your cover letter is your chance to shine! Tell us why you want to work at Stevenswood Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stevenswood Careers!
How to prepare for a job interview at Stevenswood Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
