At a Glance
- Tasks: Deliver exceptional customer service and process transactions while learning valuable retail skills.
- Company: Join Stevenson Forecourts, a family-run business with a commitment to excellence.
- Benefits: Earn a salary while gaining a Level 3 qualification and valuable experience.
- Other info: Flexible shifts, friendly team, and a chance to make a real impact in the community.
- Why this job: Kick-start your career in a supportive environment with opportunities for growth.
- Qualifications: GCSE Maths and English (grades 4-9) required; strong communication and teamwork skills essential.
The predicted salary is between 18500 - 25000 £ per year.
Introduction
Kick-start your career with our Level 3 Customer Service Apprenticeship!
Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification.
Learn, develop, and build skills for a successful future.
About the Employer
Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi award winning convenience store offering, food to go and a petrol forecourt.
We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country.
Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors.
- What You\'ll Do
- Deliver exceptional customer service to all customers by exceeding our customers\' expectations
- Work to deliver the Company Mission of rescuing shoppers from poor customer service
- Be fast, polite and efficient in duties
- Support colleagues with cover for sickness and holidays
- Ensure accuracy with all till and cash operations
- Be aware of what is happening on the forecourt and in the store, especially potential shoplifters and drive offs
- Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented
- Work to deliver the Company\'s Vision and work within its Values
- Understand my responsibility, especially on till
- Providing great customer service
- Accurately and correctly accounting for all transactions
- Observing all activities on site – inside and out
- Inform management of any customer feedback
- Taking payments for all fuel transactions accurately
- Scanning stock accurately for sale
- Happy and satisfied customers
- Customer feedback
- Keeping myself, colleagues, customers safe
- A Note on Company Values
A happy person that greets our customers with a smile; Observant to what is going on around the whole site; Passionate about every role I undertake; Willing to learn new tasks to make me more rounded in the business; Smile and provide great customer service; Help to support my colleagues.
Training Outcome
This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.
The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
Skills Required
- Communication skills
- Customer care skills
- Team working
- Initiative
- Attention to detail
- Organisation skills
- Presentation skills
- Administrative skills
- Creative
- Problem solving skills
- Logical
Qualifications
- Essential - GCSE - Maths - 4-9
- Essential - GCSE - English - 4-9
- Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Sunday, shifts to be confirmed
- Expected Duration: 1 Year 6 Months
- Training Provider: METAGEDU APPRENTICESHIPS LTD
- #J-18808-Ljbffr
Contact Details:
STEVENSONS OF OXBRIDGE LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship - Northallerton
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like STEVENSONS OF OXBRIDGE LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like STEVENSONS OF OXBRIDGE LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship - Northallerton
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at STEVENSONS OF OXBRIDGE LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join STEVENSONS OF OXBRIDGE LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at STEVENSONS OF OXBRIDGE LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by STEVENSONS OF OXBRIDGE LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at STEVENSONS OF OXBRIDGE LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
