At a Glance
- Tasks: Provide a professional front-of-house reception service and manage client interactions.
- Company: Join Stevens & Bolton, a top-rated law firm with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, travel allowances, and gym discounts.
- Other info: Dynamic team environment with excellent career growth and development opportunities.
- Why this job: Be the friendly face of a prestigious firm and make a real impact.
- Qualifications: Previous reception or customer service experience in corporate settings is essential.
The predicted salary is between 22950 - 28050 £ per year.
The key responsibility of this role is to provide a professional, high standard, front-of-house reception service to clients and staff of the firm.
The job holder will be working as part of a team with shared responsibilities.
The job content will be a mixture of dealing with internal and external telephone calls via the switchboard and meeting and greeting clients/visitors to the firm.
The successful applicant will be a proactive and an experienced Receptionist or similar with a friendly and flexible approach.
They will have the ability to organise client and staff needs, planning to ensure the standards are kept to a high level to maintain the firm’s reputation.
Key responsibilities
The list below of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of this position.
- Open Reception area at 08h30 am, unlock doors and prepare the waiting area, ensure everything is working as required.
Close and lock Reception area at 17h45 pm.
This will be on a rotational basis.
- Operating the Reception desk and switchboard.
- Forward email and other correspondence received to staff promptly.
- Check the calendar for the day’s meeting room bookings. Ensure there are no clashes. Clashes to be attended to.
- Handle incoming calls to the Reception Zoom phone promptly and professionally and in line with current procedures. Transfer calls to relevant staff or departments.
- Meet and greet visitors with warmth and professionalism and notify the member of staff of their visitors’ arrival, including issuing of Non-Disclosure Agreements and badges (where applicable).
- Arrange internal and external meeting room bookings where necessary.
- Have oversight of client meeting room statuses
- Raise technology issues in the client meeting rooms with the appropriate internal team.
- Ensure that the Reception and client waiting areas are always presentable, reporting any issues to the Facilities team.
- Allocate and manage reserved car parking spaces to clients and staff.
- Assist with basic administrative tasks as needed
- Any other ad hoc duties that may be required from time to time.
Qualifications & Experience
- Previous experience in a similar Reception/customer facing role in a Corporate or 5 start hotel environments.
- Proactive, multi-skilled team player
- The ability to work flexibly- covering team’s lunch breaks, occasionally changing hours and working some paid overtime when occasionally required.
- Excellent organisation and co-ordination skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritise in a fast-paced, dynamic environment
- Keen, enthusiastic and friendly
- Ability to escal and manage expectations of both internal and external clients
- Ability to take ownership of tasks and build efficiencies within current processes
The Opportunity
- Pensions Scheme (5% employer contribution)
- Private medical insurance
- Permanent health insurance
- Life assurance
- Receive either the sum of £750 per annum as a travel allowance or reimbursement of carparking expenses via a pay as you go card at a local carpark (likely to be Farnham Road carpark)
- Travel – option to apply for an interest free loan for a season ticket or parking permit
- Enhanced maternity/paternity pay (after sufficient service)
- Critical illness insurance
- Cycle to work schemes
- Give as you earn
- Discounted gym memberships and shopping
- Profit share and discretionary bonus schemes
- The Firm
- Stevens & Bolton – making a positive difference to your career
You’ll work with people who listen, and who actively and willingly support one another within a collaborative and engaging environment.
We genuinely care about our people and strive to build and maintain a diverse, inclusive and happy workforce.
We are recognised as a top firm in The Times Best Law Firms 2025, shortlisted for “Law Firm of the
Year: The Independents” at The Lawyer Awards 2025 and shortlisted for “Regional/Offshore Team of the Year” at the Legal Business Awards 2025.
The Firm was recently named “Law firm of the year” at the 2025 Legal Cheek Awards, was shortlisted for “ESG Initiative of the Year” at the Women, Influence & Power in Law UK 2024 Awards and shortlisted for “UK Law Firm of the Year - Small/Mid-Sized Firm” at the British Legal Awards 2023.
Our refurbished office has been awarded a RICS SKA silver certificate and a 2-star Fitwel accreditation.
We’ve made excellence the hallmark of our firm: in the clear advice we give, in the enduring client relationships we build and in our proactive and highly responsive service.
We seek to recruit people who will help us maintain and build on this, and in return we offer excellent long-term career and development opportunities.
Diversity & Inclusion
We have a strong commitment to diversity and inclusion (D&I).
This drives a strategy which focuses on constant promotion of an inclusive culture that encourages everyone to realise their full potential and be themselves at work.
In 2020 we were shortlisted for “Best D&I Initiative” at The HR Awards and for “Best Talent and Inclusion Initiative” at The Lawyer Awards.
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Receptionist (12 month FTC) in Guildford employer: Stevens & Bolton LLP
As a Marketing Services Assistant, you will thrive in a dynamic and supportive environment that prioritises creativity and collaboration. Our company fosters a culture of continuous learning and professional growth, offering opportunities to enhance your skills across various digital marketing channels while working closely with a talented team. Located in a vibrant area, we provide a stimulating workplace that values innovation and client-focused communication, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (12 month FTC) in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stevens & Bolton LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stevens & Bolton LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (12 month FTC) in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stevens & Bolton LLP:Your cover letter is your chance to shine! Tell us why you want to work at Stevens & Bolton LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stevens & Bolton LLP!
How to prepare for a job interview at Stevens & Bolton LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
