At a Glance
- Tasks: Provide technical and admin support, including data inputting and customer care.
- Company: Join Stevenage Borough Council, dedicated to community welfare and equal opportunities.
- Benefits: Enjoy flexible working, generous holiday, and a comprehensive pension scheme.
- Other info: Hybrid working available; part-time and job share options encouraged.
- Why this job: Be part of a supportive team while making a positive impact in the community.
- Qualifications: Computer literacy, excellent communication skills, and ability to multitask are essential.
The predicted salary is between 26824 - 29540 £ per year.
About The Role
We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive database for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance.
About You
The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage.
Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: Available upon request, subject to operational requirements.
- Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
- Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- Holidays: 25 days holiday rising to 31 days (depending on Local Government service).
- Training: An extensive range of learning and development opportunities.
- Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Travel: Season ticket loans and discounts for public transport.
- Cycling: Cycle to Work scheme.
- Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
- Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC).
- Wellbeing: Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
37 Hours per week
Salary Range £26,824 to £29,540 pa – pro rata for hours worked
Type of Contract Fixed Term Contract – 2 years
Location Hybrid / Stevenage
Technical Support Officer in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options, generous holiday allowances, and a comprehensive benefits package including a pension scheme and employee assistance programme, the council fosters a collaborative environment where staff can thrive. Located in Stevenage, employees benefit from a range of learning opportunities and community-focused initiatives, making it a rewarding place to contribute to local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in Stevenage
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Word, Excel, and Outlook. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your ability to multitask and work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or met tight deadlines, as this will resonate well with the hiring team.
✨Tip Number 3
Since this role involves customer care, practice articulating your communication skills. Prepare to discuss how you've handled customer inquiries or resolved issues effectively, showcasing your first-class customer service qualities.
✨Tip Number 4
Consider reaching out to Christina Barnes for an informal chat about the role. This can give you valuable insights into what they are looking for and help you tailor your approach when applying through our website.
We think you need these skills to ace Technical Support Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your computer literacy, customer care qualities, and ability to work under pressure.
Craft a Strong Cover Letter:Write a cover letter that addresses why you are a good fit for the Technical Support Officer role. Mention specific examples of your technical support experience and how you can contribute to the team.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Word, Excel, and Outlook. Provide examples of how you've successfully managed multiple tasks and met deadlines in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Stevenage Borough Council
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Word, Excel, and Outlook during the interview. Be prepared to discuss how you've used these tools in previous roles, especially in data inputting and reporting.
✨Demonstrate Your Multi-tasking Ability
Since the role requires juggling multiple tasks across different sections, share examples of how you've successfully managed competing priorities in past jobs. This will show that you can handle the demands of the position.
✨Emphasise Communication Skills
Excellent communication is key for this role. Prepare to discuss how you've provided customer care in previous positions and be ready to demonstrate your ability to communicate clearly and effectively.
✨Prepare for Value Based Interview Questions
Given the council's commitment to safeguarding, be ready for questions that assess your values and ethics, particularly in relation to working with vulnerable groups. Think about scenarios where you've had to make ethical decisions in your work.
