At a Glance
- Tasks: Lead a diverse team to deliver quality support services for residents with complex needs.
- Company: Join Stevenage Borough Council, committed to community welfare and equal opportunities.
- Benefits: Enjoy flexible working, generous holiday, and extensive learning opportunities.
- Other info: Dynamic role with potential for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication, management skills, and experience with complex cases required.
The predicted salary is between 41771 - 45091 £ per year.
- JOB TITLE Senior Specialist Support Officer
- POST NUMBER 009275
- WEEKLY WORKING HOURS 37 hours per week
- SALARY RANGE £41,771 to £45,091pa pro rata for hours worked
- TYPE OF CONTRACT Fixed Term for 1 year with possible extension to permanent
- LOCATION Stevenage
ABOUT THE ROLE
An exciting opportunity has arisen in Specialist Support Services to be part of the Senior Specialist Support Officer’s Team.
We are looking for someone who is highly motivated, enthusiastic and can confidently lead and support a large diverse team of Specialist Support officers and cleaners to deliver a quality service.
As a Senior Specialist Support Officer, you will be responsible for overseeing the day-to-day management of the Specialist Support Service area which includes our Independent Living and Extra Care schemes, Care Connect 24/7, Community Support and Tenancy Sustainment services.
You will have a high level of contact with residents and customers on our services, some with complex needs and you will liaise regularly with internal teams and external agencies to deliver and promote our services.
You will assist the service manager to continually improve and develop the Specialist Support service.
This is a very dynamic and reactive 24/7 service, and you will be required to support the team out of hours on a ‘on-call’ rota basis.
It is essential that you have use of a vehicle which has business insurance cover to enable you to carry out your duties. A mileage allowance will be payable.
ABOUT YOU
- excellent communication skills at all levels
- strong management and leadership skills
- a flexible outlook and attitude to working in a customer focussed team.
- good knowledge and understanding of services for older and/or disabled people and those with complex needs.
- a dynamic, pro-active, and creative approach
- experience of managing a large, dispersed team
- good organisational and time management skills and ability to manage multiple tasks simultaneously in a reactive service.
- experience in managing complex cases and problem solving.
- be able to work on your own initiative and have excellent attention to detail.
- A passion to deliver a quality service to our residents and customers.
- excellent computer skills (competent in using Microsoft Office IT packages including Excel)
- This post will be subject to an enhanced Disclosure and Barring Service
- OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment.
SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults.
For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview.
The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
We are changing.
Stevenage Borough Council is undergoing Local Government Reorganisation (LGR).
If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes we will face in a generation.
It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future
Stevenage Borough Council is committed to Equal Opportunities for All.
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Senior Specialist Support Officer in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that values collaboration and hands-on engagement in the community. With opportunities for professional growth and a comprehensive benefits package including a pension scheme and generous holiday allowance, employees can thrive in a fulfilling environment dedicated to preserving and showcasing local heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist Support Officer in Stevenage
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Stevenage Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Stevenage Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Specialist Support Officer in Stevenage
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Stevenage Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Stevenage Borough Council
✨Get to Know Public Sector Values
Before your interview with Stevenage Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Stevenage Borough Council.
