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- Tasks: Provide advanced technical support for Housing Applications and troubleshoot complex IT issues.
- Company: Join Stevenage Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous holiday, and extensive learning opportunities.
- Why this job: Make a real difference in local government IT while developing your skills.
- Qualifications: Degree or equivalent experience in IT, with knowledge of business applications.
- Other info: Opportunities for part-time work and job sharing available.
The predicted salary is between 41771 - 45091 £ per year.
WEEKLY WORKING HOURS 37
SALARY RANGE £41,771 to £45,091 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid
ABOUT THE ROLE
- Provide advanced-level technical support for Housing Applications and their Databases.
- Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
- Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
- Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
- Develop and / or implement new ICT solutions in response to new or changing business requirements.
- Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.
ABOUT YOU
- The successful candidate will have a Degree or equivalent level qualification or experience.
- ITIL Foundation or equivalent.
- A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
- Technical knowledge of:
- Operating System: Windows 11 and MS Server 20xx.
- Database: Oracle SQL, MS SQL, MS Access and MS Azure.
- Scripting: MS-DOS, Visual Basic and / or PowerShell.
- Reporting: SAP Business Objects and MS Power BI.
- Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults.
For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council is committed to Equal Opportunities for All.
Senior Applications Technical Engineer in Stevenage employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Applications Technical Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Housing Applications and databases, and be ready to demonstrate your troubleshooting skills. Practising common interview questions can really help you stand out.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex IT issues in the past. This will highlight your experience and ability to handle the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Applications Technical Engineer in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how your background aligns with the role of Senior Applications Technical Engineer!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Mention your experience with Windows, SQL databases, and any scripting languages you know. We love seeing candidates who can communicate complex tech info clearly.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. A bit of authenticity can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems mentioned in the job description like Windows 11, Oracle SQL, and PowerShell. Be ready to discuss how you've used these technologies in past roles and any challenges you've faced.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT issues you've diagnosed and resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive maintenance and troubleshooting abilities.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with various stakeholders. Consider doing mock interviews with friends or colleagues to refine your communication style and ensure you're concise.
✨Demonstrate Continuous Learning
Be ready to discuss how you stay updated with the latest IT trends and technologies. Mention any recent courses, certifications, or self-study you've undertaken, showing your commitment to professional development and adaptability.