Stevenage Borough Council is seeking a Strategic Complaints Manager to lead the investigation and response to customer complaints. This role is pivotal in enhancing the Council's housing services and ensuring effective service delivery, mainly through a home-working arrangement.
The ideal candidate will possess strong communication skills, resilience, and a thorough understanding of the Complaint Handling Code. They will contribute to the continuous improvement of frontline housing management.
The benefits include flexible working, a career-average pension scheme, and numerous learning opportunities.
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