At a Glance
- Tasks: Provide admin support and be the first point of contact for housing services.
- Company: Join the supportive team at Stevenage Borough Council.
- Benefits: Enjoy flexible working hours and a range of employee benefits.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
STEVENAGE BOROUGH COUNCIL is looking for a part-time Business Support Assistant for its Housing and Neighbourhoods team. This role involves providing administrative support, acting as the first point of contact for various services, and managing tenant accounts.
We seek a proactive individual with excellent communication skills and a focus on customer service. The role offers responsibilities in record keeping, minute-taking, and responding to customer inquiries, along with a range of benefits including flexible working arrangements.
Part-Time Housing Admin & Frontline Support Officer in Stevenage employer: Stevenage Borough Council
STEVENAGE BOROUGH COUNCIL is an excellent employer that values its employees by offering a supportive work culture and flexible working arrangements, making it ideal for those seeking a balanced work-life. With opportunities for professional growth within the Housing and Neighbourhoods team, you will play a vital role in enhancing community services while enjoying a collaborative environment that prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Housing Admin & Frontline Support Officer in Stevenage
✨Tip Number 1
Make sure to research Stevenage Borough Council and their Housing and Neighbourhoods team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, we recommend doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s like working in the Housing and Neighbourhoods team.
✨Tip Number 4
Apply through our website for a smoother experience! We’ve streamlined the application process, so you can focus on showcasing your skills and enthusiasm for the role without any hassle.
We think you need these skills to ace Part-Time Housing Admin & Frontline Support Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administrative support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Admin & Frontline Support Officer role. Be sure to mention your proactive approach and excellent communication skills.
Showcase Your Customer Service Skills:Since this role involves being the first point of contact, we want to know how you handle customer inquiries. Share specific examples of how you've provided top-notch service in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Stevenage Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing Admin & Frontline Support Officer. Familiarise yourself with the key tasks like record keeping and managing tenant accounts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully handled customer inquiries or provided support. Practising clear and concise responses will also help you convey your points effectively during the interview.
✨Be Proactive in Your Approach
The job description mentions a proactive individual, so think of instances where you've taken initiative in previous roles. Whether it’s improving a process or going the extra mile for a customer, share these stories to highlight your proactive nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your interest and helps you gauge if the position is the right fit for you.
