At a Glance
- Tasks: Support clients with substance misuse and offending, creating tailored support programmes.
- Company: Join Stevenage Borough Council, dedicated to community welfare and support.
- Benefits: Enjoy flexible working, generous holiday, and extensive learning opportunities.
- Other info: Be part of a supportive team with great career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with complex needs and excellent communication skills required.
The predicted salary is between 30024 - 32597 € per year.
Job Reference: Function Housing and Neighbourhoods
Salary: £30,024 to £32,597 pa – pro rata for hours worked
Status: Full Time
Job Type: Fixed Term Contract
Hours Of Work: 37
Location: Stevenage
ABOUT THE ROLE
As a representative of Stevenage Borough Council, you will manage a caseload of 15-20 clients to provide intensive support to address substance misuse and offending. You will work co-operatively with partners to develop a support programme tailored to the individual client, agreeing contact depending on clients' needs, including outside of normal business hours. You will actively challenge relevant issues and help remove barriers that prevent people from tackling their substance misuse and changing their behaviours. You will provide practical and emotional support, applying the principles of effective casework when supporting clients and signpost clients for support and guidance to partner agencies. You will represent The No More Service and Stevenage Borough Council at internal and external meetings including Multi Agency Risk Management Meetings, Child Protection Conferences, and Professional Meetings.
ABOUT YOU
You will be able to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations, and have the ability to understand the needs and perceptions of residents. The successful candidate will have:
- Previous experience working intensively and assessing individuals and families with complex needs, taking a multi-agency approach.
- Excellent communication skills, resilience, good judgement, and problem-solving skills.
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption, and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance, and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
For an informal discussion about this role please contact Catherine Davies, Complex Needs & Community Safety Operations Manager.
Closing date for receipt of applications: 2 December 2025
Interviews will be held week commencing: 8 December 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff, volunteers, and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people, and vulnerable adults. For posts identified with regular contact with these groups, applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board. Stevenage Borough Council is committed to Equal Opportunities for All.
No More Service Support Worker in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on flexible working arrangements, generous leave policies, and extensive learning opportunities, employees are empowered to make a meaningful impact in the community while enjoying a balanced work-life dynamic. The council's commitment to safeguarding and equal opportunities further enhances its reputation as a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land No More Service Support Worker in Stevenage
✨Tip Number 1
Get to know the company! Research Stevenage Borough Council and their No More Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to casework and support roles. Think about your past experiences and how they relate to the job description, so you can share relevant examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stevenage Borough Council.
We think you need these skills to ace No More Service Support Worker in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a No More Service Support Worker. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in communication, problem-solving, and resilience have helped you in past roles. We want to see real examples of how you've made a difference!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a No More Service Support Worker. Familiarise yourself with the challenges faced by clients dealing with substance misuse and offending. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Be ready to discuss your previous experience working with individuals and families with complex needs. Prepare specific examples of how you've successfully managed similar situations, highlighting your problem-solving skills and ability to work collaboratively with other agencies.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication—a key skill for this role. Don’t hesitate to ask for clarification if you’re unsure about something.
✨Demonstrate Empathy and Resilience
The role requires dealing with emotional situations, so be prepared to discuss how you handle stress and maintain resilience. Share examples of how you've supported clients emotionally and practically, and how you’ve overcome challenges in your previous roles.
