At a Glance
- Tasks: Manage insurance claims, conduct investigations, and liaise with various stakeholders.
- Company: Join Stevenage Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and extensive training opportunities.
- Other info: Opportunities for part-time work and job-sharing available.
- Why this job: Make a difference by helping people navigate their insurance claims.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26824 - 29540 £ per year.
This is a varied and hands‑on role supporting the day‑to‑day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making. You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales.
About you
- Setting up and processing new insurance claims across different policy areas
- Carrying out initial investigations and gathering relevant information
- Liaising with internal services, insurers, solicitors and claimants
- Maintaining accurate records across databases and financial systems
- Monitoring deadlines and following up on outstanding information
Benefits
- Pension Scheme: Career average pension scheme with generous benefits upon retirement and a lump sum and pension for dependants
- Flexible working: Available upon request, subject to operational requirements
- Part‑time and job‑share opportunities: All full‑time vacancies are open to job share unless otherwise stated
- Leave: A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
- Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
- Training: Extensive learning and development opportunities
- Employee Assistance Programme: 24/7 confidential advice and support on personal, work, family and relationship issues
- Travel: Season ticket loans and discounts for public transport
- Cycling: Cycle to Work scheme
- Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans
- Employee Discounts: Monthly paid membership of the Civil Service Sports Council (CSSC)
- Wellbeing: Discounted health and fitness membership
- Trade Unions: All employees can join a trade union for a small fee
Equality
Stevenage Borough Council is committed to Equal Opportunities for All. SBC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council.
Insurance Officer in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working options, extensive training opportunities, and a generous pension scheme, employees can thrive both personally and professionally in a role that contributes meaningfully to the community. The hybrid working model allows for a balanced lifestyle while being part of a dedicated team committed to safeguarding and promoting welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Officer in Stevenage
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Stevenage Borough Council). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Stevenage Borough Council. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Officer in Stevenage
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Stevenage Borough Council.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Stevenage Borough Council. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Stevenage Borough Council to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Stevenage Borough Council, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Stevenage Borough Council's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
