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- Tasks: Lead ICT operations, ensuring stability and performance of technology for the council.
- Company: Stevenage Borough Council, committed to delivering excellent services to residents.
- Benefits: Generous pension, flexible working, extensive leave, and learning opportunities.
- Why this job: Make a real impact on community technology while leading a high-performing team.
- Qualifications: Strong leadership and IT operations experience with excellent communication skills.
- Other info: Opportunities for part-time work and job sharing available.
The predicted salary is between 43200 - 72000 £ per year.
Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. You will lead the core IT teams for our Shared IT partnership. This role is for a leader who balances strategic vision with a high-performance culture of delivery. Your primary goal is to ensure the stability, security, and performance of the council’s technology. You will deliver critical services that directly impact residents. You will report directly to the CTO and act as a senior escalation point. You will manage a team of specialist managers. Your direct reports include:
- Applications Manager
- Cyber Security Manager
- Networks and Telephony Manager
- Infrastructure Services Manager
Key Responsibilities
- Strategic Growth: Develop the ICT Operational Strategy, Architecture, and Roadmap.
- Financial Oversight: Create and manage capital and revenue budgets alongside leadership.
- Commercial Leadership: Lead procurement, supplier selection, and contract negotiations.
- Service Excellence: Establish KPIs to track efficiency and drive continuous improvement.
- Resilience: Oversee disaster recovery and business continuity planning.
- Governance: Work with Internal and External Auditors to provide security assurance.
You will be successful if you have:
- Strong leadership skills with experience managing high-performing teams.
- Proven ability to deliver strategic objectives within budget and on time.
- Excellent understanding of IT operations best practices and security principles.
- Experience in commercial relationship management and negotiation.
- Exceptional communication and interpersonal skills, able to interact with diverse stakeholders.
- A passion for technology and continuous improvement.
Our Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
How To Apply
All applications must be made online - please visit Current vacancies. Closing date for receipt of applications: 23 March 2026. Interviews will be held week commencing: 30 March 2026.
ICT Operations Manager in Stevenage employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Operations Manager in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Stevenage Borough Council. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and challenges. Show us that you’re not just interested in the job, but that you understand the impact of ICT on the community.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully managed teams and delivered results. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Stevenage Borough Council.
We think you need these skills to ace ICT Operations Manager in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of ICT Operations Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role is all about leading high-performing teams, don’t forget to share specific examples of your leadership experience. We want to see how you've successfully managed teams and delivered results in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Remember, all applications need to be submitted online through our website. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Stuff
Make sure you have a solid understanding of ICT operations, especially in areas like strategic growth and service excellence. Brush up on the latest trends in IT security and best practices, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing high-performing teams. Think about specific situations where you've successfully led a team through challenges or achieved strategic objectives. This will show them you're the right fit for a leadership role.
✨Understand the Council's Needs
Research Stevenage Borough Council and their current ICT initiatives. Be ready to discuss how your vision aligns with their goals and how you can contribute to their mission of delivering critical services to residents.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the organisation. Inquire about their current challenges in ICT operations or how they measure success in their teams. This shows you're engaged and serious about making an impact.