At a Glance
- Tasks: Support the Housing Asset Management team and resolve maintenance issues with excellent customer service.
- Company: Stevenage Borough Council, committed to community support and development.
- Benefits: Flexible working options, pension scheme, and generous leave benefits.
- Why this job: Make a difference in your community while developing valuable technical and communication skills.
- Qualifications: Proficiency in MS Office and knowledge of building services required.
The predicted salary is between 30000 - 40000 £ per year.
Stevenage Borough Council is seeking a Technical Support Officer to support the Housing Asset Management team in Stevenage. This role requires effective communication and customer service skills to resolve maintenance issues while maintaining office functions.
Candidates should have MS Office proficiency and a good knowledge of building services.
The position is a fixed-term contract for 2 years, offering flexible working options, a pension scheme, and extensive leave benefits.
Hybrid Housing Tech Support & Tenant Liaison in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options, a comprehensive pension scheme, and generous leave benefits, this role as a Technical Support Officer provides a meaningful opportunity to contribute to the community while enjoying a balanced work-life environment in the heart of Stevenage.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing Tech Support & Tenant Liaison in Stevenage
✨Tip Number 1
Make sure you know the ins and outs of the Housing Asset Management team. Research their recent projects and challenges they face. This will help us tailor our conversations during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, we should prepare for common interview questions and even role-play scenarios where we might need to resolve tenant issues. It’ll boost our confidence and make us stand out.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of Stevenage Borough Council on LinkedIn. They can provide insider tips and maybe even put in a good word for us!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily. Let’s make it happen!
We think you need these skills to ace Hybrid Housing Tech Support & Tenant Liaison in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about effective communication, make sure your application highlights your customer service experience. We want to see how you’ve successfully resolved issues in the past!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We recommend tailoring your application to reflect the specific skills mentioned in the job description, like your MS Office proficiency and knowledge of building services.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Technical Support Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Stevenage Borough Council!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of building services and maintenance issues. Familiarise yourself with common problems tenants face and how to resolve them. This will show that you're not just a tech whiz but also someone who understands the practical side of housing.
✨Show Off Your Communication Skills
Since this role involves liaising with tenants, practice articulating your thoughts clearly and concisely. Think about examples from your past where you've successfully resolved customer issues or communicated complex information in an easy-to-understand way.
✨Get Comfortable with MS Office
As proficiency in MS Office is key, make sure you're familiar with tools like Excel for tracking issues and Word for documentation. Consider doing a quick refresher course or tutorial if you feel a bit rusty, so you can confidently demonstrate your skills during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the Housing Asset Management team and their current projects. This shows your genuine interest in the role and helps you understand how you can contribute effectively. Plus, it gives you a chance to assess if the team is the right fit for you!
