At a Glance
- Tasks: Lead housing performance strategy and drive service improvements for the community.
- Company: Stevenage Borough Council, committed to transforming housing services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact in housing services and improve lives in your community.
- Qualifications: Experience in housing performance and strong leadership skills required.
This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities. As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence. If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.
As a key member of the Housing Leadership Team, you will:
- Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
- Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
- Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
- Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
- Champion a culture of continuous improvement, innovation and customer-focused service design.
- Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight.
We're looking for an inspiring leader who can combine strategic thinking with operational delivery. You will bring:
- Significant experience in housing performance, service transformation, regulatory compliance or business improvement.
- A track record of leading change and delivering measurable improvements in complex service environments.
- Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels.
- Experience working collaboratively with residents, councillors, regulators and partner organisations.
- A passion for public service and a commitment to delivering excellent outcomes for local communities.
Closing date for receipt of applications: 15 July 2026. Interviews will be held week commencing: 23 July 2026.
Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting.
Housing Manager in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that values collaboration and hands-on engagement in the community. With opportunities for professional growth and a comprehensive benefits package including a pension scheme and generous holiday allowance, employees can thrive in a fulfilling environment dedicated to preserving and showcasing local heritage.
