At a Glance
- Tasks: Manage and resolve complaints, driving positive change across the organisation.
- Company: Join a supportive local government team focused on customer experience.
- Benefits: Generous pension, flexible working, 25-31 days holiday, and extensive training opportunities.
- Other info: Flexible hours and job share options available, with a focus on personal development.
- Why this job: Make a real impact by improving customer experiences and leading a dedicated team.
- Qualifications: Experience in complaint handling and team management, with a passion for customer service.
37 hours per week
Salary Range £33,699 to £37,105 pa pro-rata for hours worked
Fixed Term Contract - 12 months
Location: Stevenage
About the role
Reporting to the Head of Customer Services, you will play a pivotal role ensuring that complaints are effectively logged and triaged, investigations are meaningful, and corrective actions are implemented. You will play a crucial role in learning from complaints and communicating lessons learned to drive improvement. You will display strong leadership skills to create a team working environment based on excellent communication, collaboration, and hard work. You will be a key part of our business unit driving positive change across the organisation.
About you
- Complaint handling: You should demonstrate a good knowledge and experience of complaint handling in a Local Government setting.
- Ombudsman: Have a good level of knowledge of the Local Ombudsman complaint handling code and its application.
- Team management: Previous experience of managing teams inclusive of development/coaching one to ones and performance management.
- Training: Display a strong ability to train and provide guidance to service managers and senior leaders.
- Customer experience: Passionate about the Customer Experience and continuous improvement.
Our Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities: all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Closing date for receipt of applications: 31 May 2026
Interviews will be held week commencing: 08 June 2026
Corporate Complaints Officer in Stevenage employer: Stevenage Borough Council
As a Corporate Complaints Officer in Stevenage, you will join a supportive and dynamic work environment that prioritises employee growth and development. With flexible working options, generous holiday allowances, and a comprehensive benefits package including a career average pension scheme, this role offers a meaningful opportunity to make a positive impact while enjoying a healthy work-life balance. Our commitment to continuous improvement and customer experience ensures that you will be part of a team dedicated to driving change and enhancing service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Complaints Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government sector and let them know you're on the hunt for a Corporate Complaints Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your complaint handling knowledge. Familiarise yourself with the Local Ombudsman complaint handling code and think of examples from your past experience that showcase your skills in managing complaints effectively.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed teams in the past, focusing on development and performance management. Highlighting your ability to train and guide others will definitely make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and driving positive change across the organisation.
We think you need these skills to ace Corporate Complaints Officer in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in complaint handling, especially within a Local Government setting. We want to see how your skills align with the role of Corporate Complaints Officer.
Showcase Your Leadership Skills:Since this role involves team management, don’t forget to mention your previous experience in leading teams. Share specific examples of how you've developed and coached others, as we value strong leadership at StudySmarter.
Demonstrate Your Passion for Customer Experience:We’re looking for someone who is genuinely passionate about improving customer experiences. Use your application to express your commitment to continuous improvement and how you’ve driven positive change in past roles.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the Corporate Complaints Officer position!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Complaints Inside Out
Make sure you brush up on your knowledge of complaint handling, especially in a Local Government context. Familiarise yourself with the Local Ombudsman complaint handling code and be ready to discuss how you've applied it in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams. Think about times when you've coached team members or handled performance management. Be ready to explain how you foster collaboration and communication within your team.
✨Demonstrate Your Passion for Customer Experience
Be prepared to talk about your commitment to improving customer experience. Share specific instances where you've driven positive change based on feedback or complaints, and how you communicated those lessons learned to your team.
✨Practice Your Training Techniques
Since training service managers and senior leaders is part of the role, think of ways you've successfully trained others in the past. Prepare to discuss your approach to providing guidance and support, and how you ensure that everyone is on the same page.
