At a Glance
- Tasks: Be the first point of contact for community support enquiries and assist with various projects.
- Company: Join Stevenage Borough Council, dedicated to community welfare and support.
- Benefits: Enjoy flexible working, generous leave, and extensive training opportunities.
- Other info: Opportunities for part-time work and job sharing available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and good organisational abilities are essential.
The predicted salary is between 26824 - 29540 £ per year.
Be the first line of contact when dealing with general enquiries relating to Community Advice and Support. Display a high level of organisational skills, resilience, communication skills and attention to detail, adjusting priorities as necessary to accommodate new pressures/frequent changes in circumstances while understanding relevant statutory timescales.
Maintain generic mailboxes within the service area, respond to service queries from internal and external customers and investigate further for supporting evidence when needed. Lead on Tenant Satisfaction Surveys for the Community Advice and Support Teams. Assist with the verification of applicants on the housing register. Process invoices in a timely manner. Assist teams across Community Advice and Support on special projects where necessary.
About You
- Excellent communication skills at all levels.
- Meeting minute‑taking experience both in person and across digital platforms.
- A flexible outlook and attitude to working in a customer‑focused team.
- Good organisational skills and ability to manage multiple tasks simultaneously.
- Work on your own initiative with excellent attention to detail.
- Competent computer skills, efficient in using Microsoft Office IT packages including Excel.
- Effective communication both face‑to‑face and via telephone or meeting platforms.
- Assist with projects when required.
Benefits
- Pension scheme: career average pension scheme with generous retirement benefits, lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part‑time and job share opportunities: all full‑time vacancies are open to job share unless otherwise stated.
- Leave: various paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave.
- Holidays: 25 days holiday rising to 31 days depending on Local Government service.
- Training: extensive range of learning and development opportunities.
- Employee assistance programme: 24/7 confidential advice and support on personal, work, family and relationship issues.
- Travel: season ticket loans and discounts for public transport.
- Cycling: cycle to work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee discounts: monthly paid membership of the Civil Service Sports Council.
- Wellbeing: discounted health and fitness membership.
- Trade unions: all employees have the opportunity to join a trade union for a small fee.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts with regular contact with these groups applicants will be required to undertake a value‑based interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board and Hertfordshire County Council. Stevenage Borough Council is committed to Equal Opportunities for All.
Business Support Officers in Stevenage employer: Stevenage Borough Council
Stevenage Borough Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working options, generous leave policies, and a commitment to training, employees can thrive in their roles while contributing to the community. The council's dedication to safeguarding and equal opportunities further enhances its reputation as a meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officers in Stevenage
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Stevenage Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Stevenage Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Business Support Officers in Stevenage
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Stevenage Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Stevenage Borough Council
✨Get to Know Public Sector Values
Before your interview with Stevenage Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Stevenage Borough Council.
