At a Glance
- Tasks: Provide essential admin support and be the first point of contact for our services.
- Company: Join a supportive team in a dynamic housing environment.
- Benefits: Flexible working, generous holiday, and extensive learning opportunities.
- Other info: Part-time role with great career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and good organisational abilities required.
The predicted salary is between 25583 - 26403 £ per year.
Business Support Assistant - Housing and Neighbourhoods
£25,583 to £26,403 pro rata for hours worked
Part Time Fixed Term Contract - 1 year
18.5 hours per week (Monday & Tuesday full days and Wednesday morning)
About The Role
Business Support Officer in the Specialist Support team. First point of contact for services including Independent Living, Extra Care, Community Support and Care Connect 24-7. Provide comprehensive administrative support to a large reactive and dynamic front‑line team. Liaise with applicants, families and professionals, use initiative, be proactive and show empathy.
Key tasks will include:
- Acting as the first point of contact for our service, managing our service email accounts and answering telephone enquiries for our customers and internal teams.
- Taking minutes for team, resident and professional meetings.
- Creating and managing tenant and customer accounts.
- Creating purchase orders and processing invoices.
- Uploading referrals for our servicing onto our Housing Management system.
- Updating and maintaining customer and service records accurately in line with processes.
About You
- Excellent communication skills at all levels.
- Meeting minute‑taking experience.
- Flexible outlook and attitude to working in a customer‑focused team.
- Dynamic, pro‑active and creative approach.
- Good organisational skills and ability to manage multiple tasks simultaneously.
- Can work on own initiative and has excellent attention to detail.
- Excellent record‑keeping and computer skills (competent in using Microsoft Office IT packages including Excel).
Our Benefits
- Pension Scheme: career average pension scheme with generous benefits upon retirement, plus lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part‑time and job share opportunities – all full‑time vacancies are open to job share unless otherwise stated.
- A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- Extensive range of learning and development opportunities.
- Employee Assistance Programme 24/7 confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted health and fitness membership.
- Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.
Business Support Officer. Job in Stevenage LilyLifestyle Jobs employer: Stevenage Borough Council
As a Business Support Officer in Stevenage, you will join a supportive and dynamic team dedicated to making a positive impact in the community. Our organisation offers flexible working arrangements, extensive learning and development opportunities, and a comprehensive benefits package, including a generous pension scheme and employee assistance programmes. We pride ourselves on fostering a collaborative work culture that values empathy and initiative, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer. Job in Stevenage LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Business Support Officer role. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Bring examples of your organisational skills and attention to detail to the interview. Whether it’s a project you managed or a problem you solved, having concrete examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Officer. Job in Stevenage LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves being the first point of contact, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with customers and colleagues.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks with ease. Be sure to mention any relevant experience that showcases your organisational abilities and attention to detail, especially in administrative roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Stevenage Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing service email accounts and taking meeting minutes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve liaised with customers or colleagues, and be ready to discuss how you handled those interactions. This will highlight your ability to be the first point of contact for services.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks simultaneously, so come prepared with examples of how you've successfully juggled various responsibilities in the past. You could mention specific tools or methods you use to stay organised, which will show that you can handle the dynamic nature of the role.
✨Emphasise Your Proactive Approach
Being proactive is key in this role, so think of instances where you've taken the initiative to solve problems or improve processes. Share these stories during your interview to illustrate your dynamic and creative approach, which aligns perfectly with what they’re looking for.
