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- Tasks: Provide advanced technical support for Housing Applications and troubleshoot complex IT issues.
- Company: Join Stevenage Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous holiday, and extensive learning opportunities.
- Why this job: Make a real difference in local government IT while developing your skills.
- Qualifications: Degree or equivalent experience in IT, with knowledge of relevant systems.
- Other info: Opportunities for career growth and a positive work environment.
The predicted salary is between 41771 - 45091 £ per year.
WEEKLY WORKING HOURS: 37
SALARY RANGE: £41,771 to £45,091 pa pro rata for hours worked
TYPE OF CONTRACT: Permanent
LOCATION: Stevenage / Hybrid
ABOUT THE ROLE
- Provide advanced-level technical support for Housing Applications and their Databases.
- Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
- Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
- Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
- Develop and/or implement new ICT solutions in response to new or changing business requirements.
- Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.
ABOUT YOU
- Degree or equivalent level qualification or experience.
- ITIL Foundation or equivalent.
- A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
- Technical knowledge of:
- Operating System: Windows 11 and MS Server 20xx.
- Database: Oracle SQL, MS SQL, MS Access and MS Azure.
- Scripting: MS-DOS, Visual Basic and/or PowerShell.
- Reporting: SAP Business Objects and MS Power BI.
- Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council is committed to Equal Opportunities for All.
Senior Applications Technical Engineer employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Applications Technical Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to applications and databases. Brush up on your knowledge of Windows, SQL, and scripting languages so you can impress the hiring team with your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed and resolved complex IT issues. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Applications Technical Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Housing Applications and databases. We want to see how your skills match the specific requirements in the job description!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Mention your experience with Windows, SQL databases, and any scripting languages you know. We love seeing candidates who are up-to-date with the latest IT trends.
Communicate Clearly: Since this role involves explaining complex information, make sure your written application is clear and concise. Use straightforward language and structure your thoughts well – it’ll show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, MS SQL, and Oracle SQL. Be ready to discuss how you've diagnosed and resolved complex IT issues in the past, as this role requires advanced-level support.
✨Showcase Your Documentation Skills
Since developing and maintaining technical documentation is key, prepare examples of how you've created knowledge base articles or technical documents before. Highlight your ability to communicate complex information clearly, as this will be crucial for the team.
✨Demonstrate Your Problem-Solving Approach
Be ready to walk through your troubleshooting process during the interview. Use specific examples where you’ve successfully resolved issues that 1st or 2nd line support couldn’t handle, showcasing your analytical skills and proactive maintenance strategies.
✨Emphasise Flexibility and Adaptability
This role requires a willingness to adapt to change and work outside normal hours occasionally. Share experiences where you've had to adjust your plans or priorities, and how you maintained a positive relationship with colleagues and stakeholders during those times.