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- Tasks: Support housing projects and engage with tenants to ensure smooth access for major works.
- Company: Join Stevenage Borough Council, dedicated to community welfare and safety.
- Benefits: Enjoy flexible working, generous holiday, and a supportive pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer engagement are essential.
- Other info: Opportunities for career growth and a dynamic team environment await you.
The predicted salary is between 33699 - 37105 £ per year.
We are looking for an enthusiastic, self‑motivated and confident Resident Engagement & Access Coordinator to provide high quality project support within the Housing Asset Management Team. The post holder will work collaboratively with the Building Safety and Housing Property Services Business Unit, other council services, our contractors, tenants, leaseholders and adjoining owner/occupiers to gain access and enable major works to our customers' homes in advance of and during programmes. This post will be subject to an enhanced Disclosure and Barring Service check.
To Be Successful In This Role You Will Have:
- A proven track record of negotiating and resolving issues working with tenant and customer groups.
- Experience of engaging customers in meaningful consultation and communication, involving them in determining outcomes at an appropriate level.
- Ability to manage customer relationships and expectations and a commitment to a high standard of customer care with the ability to deal sensitively with a wide range of customers.
- Excellent communication skills both written and orally.
- Experience in liaising directly with project sponsors, contractors, consultants and external organisations and coordinating projects.
About You:
The successful candidate will be a team player who is committed to delivering excellent customer services and be an effective communicator with good time management and organisational skills.
Our Benefits:
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities – all our full‑time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme 24/7 confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.
How To Apply:
For an informal discussion about this role please contact: Greta Gardiner, Resident Liaison Manager & Stevenage Works Lead, Phone Number 01438 242898. Closing date for receipt of applications: 17 March 2026. Interviews will be held week commencing Monday 23 March 2026. Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board. Stevenage Borough Council is committed to Equal Opportunities for All.
Resident Engagement & Access Coordinator employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement & Access Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Stevenage Borough Council's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Resident Engagement & Access Coordinator, especially your skills in customer engagement and project coordination.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed customer relationships or resolved issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Resident Engagement & Access Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about becoming our Resident Engagement & Access Coordinator and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in engaging with customers and resolving issues. We’re looking for someone who can manage relationships effectively, so share specific examples that demonstrate your skills in this area.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Engagement & Access Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the key requirements, especially around customer engagement and project coordination.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully negotiated or resolved issues with tenants or customer groups. Be ready to share these examples during the interview to demonstrate your skills in communication and relationship management.
✨Show Your Enthusiasm for Customer Care
This role is all about delivering excellent customer service. Be prepared to discuss your commitment to high standards of customer care and how you handle sensitive situations with a diverse range of customers. Your passion for helping others will shine through!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.