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- Tasks: Provide advanced technical support for Housing Applications and troubleshoot complex IT issues.
- Company: Join Stevenage Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous holiday, and extensive learning opportunities.
- Why this job: Make a real difference in local government while advancing your IT skills.
- Qualifications: Degree or equivalent experience in IT, with knowledge of housing-related systems.
- Other info: Opportunities for part-time work and job sharing available.
The predicted salary is between 41771 - 45091 £ per year.
WEEKLY WORKING HOURS: 37
SALARY RANGE: £41,771 to £45,091 pa pro rata for hours worked
TYPE OF CONTRACT: Permanent
LOCATION: Stevenage / Hybrid
ABOUT THE ROLE
- Provide advanced-level technical support for Housing Applications and their Databases.
- Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
- Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
- Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
- Develop and/or implement new ICT solutions in response to new or changing business requirements.
- Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.
ABOUT YOU
- Degree or equivalent level qualification or experience.
- ITIL Foundation or equivalent.
- A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
- Technical knowledge of:
- Operating System: Windows 11 and MS Server 20xx.
- Database: Oracle SQL, MS SQL, MS Access and MS Azure.
- Scripting: MS-DOS, Visual Basic and/or PowerShell.
- Reporting: SAP Business Objects and MS Power BI.
- Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council is committed to Equal Opportunities for All.
Senior Applications Technical Engineer in London employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Applications Technical Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with housing applications or local government systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with troubleshooting complex IT issues and maintaining databases. This will help you stand out during interviews and showcase your technical prowess.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and database management. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Applications Technical Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Housing Applications and databases. We want to see how your skills match the specific requirements of the Senior Applications Technical Engineer role.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Mention your experience with Windows, SQL databases, and any scripting languages you know. We love seeing candidates who can communicate complex tech info clearly.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share a bit about your approach to teamwork and how you handle challenges. We’re looking for someone who fits well with our team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, MS SQL, and Oracle SQL. Be ready to discuss how you've diagnosed and resolved complex IT issues in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Documentation Skills
Since developing and maintaining technical documentation is key for this role, prepare examples of how you've created knowledge base articles or technical documents before. This will demonstrate your ability to communicate complex information clearly.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific IT challenges or changes in business requirements. Think about past experiences where you had to adapt quickly and how you prioritised tasks to meet deadlines.
✨Demonstrate Your Soft Skills
This role requires excellent communication and relationship-building skills. Be prepared to discuss how you've maintained positive relationships with colleagues and stakeholders, and how you handle feedback and seek assistance when needed.