ICT Operations Manager

Location: Hybrid (Stevenage and Hertford)

Hours: 37 hours per week

Salary: £59,696 to £60,007 pa pro rata for hours worked

Contract: Permanent Full Time

Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. The role balances strategic vision with a high‑performance culture of delivery. Your primary goal is to ensure the stability, security, and performance of the council’s technology, delivering critical services that directly impact residents, and reporting directly to the CTO as a senior escalation point.

Key Responsibilities

• Strategic Growth: Develop the ICT Operational Strategy, Architecture, and Roadmap.
• Financial Oversight: Create and manage capital and revenue budgets alongside leadership.
• Commercial Leadership: Lead procurement, supplier selection, and contract negotiations.
• Service Excellence: Establish KPIs to track efficiency and drive continuous improvement.
• Resilience: Oversee disaster recovery and business continuity planning.
• Governance: Work with Internal and External Auditors to provide security assurance.

You Will Be Successful If You Have

• Strong leadership skills with experience managing high‑performing teams.
• Proven ability to deliver strategic objectives within budget and on time.
• Excellent understanding of IT operations best practices and security principles.
• Experience in commercial relationship management and negotiation.
• Exceptional communication and interpersonal skills, able to interact with diverse stakeholders.
• A passion for technology and continuous improvement.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities – all our full‑time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service).
• An extensive range of learning and development opportunities.
• Employee Assistance Programme – 24/7 confidential advice and support on personal, work, family and relationship issues.
• Season ticket loans and discounts for public transport.
• Cycle to Work scheme.
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
• Discounted health and fitness membership.
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

How To Apply

For an informal discussion about this role please contact:

Name: Matt Canterford
Job Title: IT Director and Chief Technology Officer

Closing date for receipt of applications: 23 March 2026

Interviews will be held week commencing: 30 March 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board. Stevenage Borough Council is committed to Equal Opportunities for All.