Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ICT operations, ensuring stability and performance of technology services.
- Company: Join Stevenage Borough Council, a forward-thinking organisation dedicated to community impact.
- Benefits: Enjoy flexible working, generous holidays, and a comprehensive pension scheme.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in the community while advancing your career in tech leadership.
- Qualifications: Strong leadership and IT operations experience with excellent communication skills.
The predicted salary is between 59000 - 60000 £ per year.
Location: Hybrid (Stevenage and Hertford)
Hours: 37 hours per week
Salary: £59,696 to £60,007 pa pro rata for hours worked
Contract: Permanent Full Time
Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. The role balances strategic vision with a high‑performance culture of delivery. Your primary goal is to ensure the stability, security, and performance of the council’s technology, delivering critical services that directly impact residents, and reporting directly to the CTO as a senior escalation point.
Key Responsibilities
- Strategic Growth: Develop the ICT Operational Strategy, Architecture, and Roadmap.
- Financial Oversight: Create and manage capital and revenue budgets alongside leadership.
- Commercial Leadership: Lead procurement, supplier selection, and contract negotiations.
- Service Excellence: Establish KPIs to track efficiency and drive continuous improvement.
- Resilience: Oversee disaster recovery and business continuity planning.
- Governance: Work with Internal and External Auditors to provide security assurance.
You Will Be Successful If You Have
- Strong leadership skills with experience managing high‑performing teams.
- Proven ability to deliver strategic objectives within budget and on time.
- Excellent understanding of IT operations best practices and security principles.
- Experience in commercial relationship management and negotiation.
- Exceptional communication and interpersonal skills, able to interact with diverse stakeholders.
- A passion for technology and continuous improvement.
Our Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities – all our full‑time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Employee Assistance Programme – 24/7 confidential advice and support on personal, work, family and relationship issues.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted health and fitness membership.
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
How To Apply
For an informal discussion about this role please contact:
Name: Matt Canterford
Job Title: IT Director and Chief Technology Officer
Closing date for receipt of applications: 23 March 2026
Interviews will be held week commencing: 30 March 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council is committed to Equal Opportunities for All.
ICT Operations Manager in England employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Operations Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who might know someone at Stevenage Borough Council. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and challenges. This shows you're genuinely interested and ready to contribute to their strategic growth. Plus, it gives you great talking points!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led high-performing teams or managed budgets effectively. These anecdotes will help you shine during the interview and demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace ICT Operations Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ICT operations. We want to see how your skills align with the strategic vision and high-performance culture we're after!
Showcase Leadership Experience: Since this role is all about leading high-performing teams, don’t hold back on sharing examples of your leadership successes. We love to see how you've motivated teams and delivered results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Stevenage Borough Council
✨Know Your ICT Operations Inside Out
Before the interview, make sure you brush up on the latest trends and best practices in ICT operations. Understand the specific technologies and frameworks that Stevenage Borough Council uses, as well as their strategic goals. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Leadership Questions
As an ICT Operations Manager, you'll need to showcase your leadership skills. Prepare examples of how you've successfully managed high-performing teams and delivered strategic objectives on time and within budget. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Financial Acumen
Since financial oversight is a key responsibility, be ready to discuss your experience with budget management and procurement processes. Think of specific instances where you’ve successfully managed capital and revenue budgets, and be prepared to explain how you can apply this experience to the council's needs.
✨Engage with Stakeholders
Exceptional communication is crucial for this role. Be prepared to discuss how you've interacted with diverse stakeholders in the past. Think about how you can convey complex technical information in a way that's accessible to non-technical audiences, and be ready to share examples of successful collaborations.