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- Tasks: Lead and support the technical team in delivering top-notch planning services.
- Company: Stevenage Borough Council, committed to community development and excellence.
- Benefits: Flexible working, generous holiday, pension scheme, and extensive learning opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in planning or regulatory services and strong communication skills.
- Other info: Join a supportive team with great career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
To assist in leading the continuous development and delivery of Stevenage Borough Council’s Planning and Regulatory Service technical support team and ensure that it provides the full range of statutory and non‑statutory and planning and regulatory processing services in line with the Service objectives, including optimising efficiency and service quality outcomes to all users.
As the Assistant Technical Support Manager, you will take a lead role along with the Technical Support Manager in the implementation of continuous improvement to the service in order to support the planning and regulatory service aspirations as a centre of excellence. You will support and lead the optimisation of workflows, service design processes to provide customer centric outcomes as well as respond to the needs of the business to deliver a high‑quality service to stakeholders by proactive analysis of data and constant iteration of processes to maximise delivery.
You will also assist in leading and developing individual technical support officers to provide cost effective and efficient administrative support, provide support to the leadership team, all service specific procurement exercises, develop performance metrics, monitor and provide management reports to guide the team and service performance and ensure the continuous evaluation of performance metrics.
About You
You will need to have a genuine interest in the planning and regulatory environment and an interest in ensuring our community in Stevenage thrives. Our ideal person will have experience working within a planning and / or regulatory service, in a busy customer focused area and have fantastic communication skills as you will engage with the public and ensure the service aligns with our corporate standards. Plus, you will assist in leading the delivery of process improvements, enhanced communication strategies and training programs.
Our Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunism – all our full‑time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
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Assistant Technical Support Manager employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the planning and regulatory field, especially those connected to Stevenage Borough Council. A friendly chat can open doors and give you insights that might just land you that Assistant Technical Support Manager role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest trends in planning and regulatory services. We want you to show off your knowledge and passion for the community in Stevenage during your chat with the hiring team.
✨Tip Number 3
Showcase your communication skills! Whether it’s through mock interviews or networking events, practice articulating your thoughts clearly. Remember, as an Assistant Technical Support Manager, you'll be engaging with the public, so let your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Assistant Technical Support Manager
Some tips for your application 🫡
Show Your Passion: Let us see your genuine interest in the planning and regulatory environment. Share any relevant experiences or projects that highlight your commitment to community development and service excellence.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our goals, so align your background with what we’re looking for!
Highlight Communication Skills: Since you'll be engaging with the public, it's crucial to showcase your fantastic communication skills. Include examples of how you've effectively communicated in previous roles, especially in customer-focused environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Stevenage Borough Council
✨Know Your Stuff
Make sure you brush up on the planning and regulatory environment. Familiarise yourself with the key processes and objectives of the service. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since you'll be engaging with the public, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-focused situations.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've contributed to process improvements in past roles. Think of specific instances where you've optimised workflows or enhanced service delivery, as this aligns perfectly with the role's expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges in the planning and regulatory service. This shows your proactive approach and genuine interest in contributing to their goals.