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- Tasks: Join us as a Housing Officer, managing tenancies and ensuring resident satisfaction.
- Company: Stevenage Borough Council is dedicated to providing a modern housing service with a 'Residents First' approach.
- Benefits: Enjoy flexible working, generous holidays, and a supportive employee assistance programme.
- Why this job: Make a real impact in the community while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and a proactive attitude are essential; driving licence preferred.
- Other info: This role offers opportunities for part-time work and job sharing.
The predicted salary is between 27600 - 29900 £ per year.
£32,654 to £35,954 pa pro rata for hours worked
JOB TITLE Housing Officers
POST NUMBERS 012888 009309
WEEKLY WORKING HOURS 37 Hours
SALARY RANGE £32,654 to £35,954 pa pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a \’Residents First\’ approach within a modern housing service.
Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines.
We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries.
You will play a lead role in delivering the work of the Council’s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.
You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload.
You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems.
The successful candidate will:
• convey messages effectively
• demonstrate commitment to achieve high levels of resident satisfaction
• demonstrate resilience to pressure
• effectively manage own workload
• establish clear targets and meets them
• have an understanding of the local political objectives
• maintain professionalism at all times
• produce clear, succinct and well-structure written work
• provide excellent customer service
A full UK driving licence (with access to own vehicle) is desirable.
This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism – all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online – please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name: Ryan Jefferies
Job Title: Senior Housing Officer
Phone Number: 01438 242666
Email: ryan.jefferies@stevenage.gov.uk
Closing date for receipt of applications: 10 July 2025
Interviews will take place week commencing 21 July 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN
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Housing Officer employer: "Stevenage Borough Council"
Contact Detail:
"Stevenage Borough Council" Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and legislation. Understanding the specific regulations that govern housing management in Stevenage will give you an edge during interviews, as it shows your commitment to the role and your ability to interpret complex guidelines.
✨Tip Number 2
Network with current or former Housing Officers in the area. Engaging with professionals already in the field can provide you with insider knowledge about the role and the council's expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for a Value Based Interview by reflecting on your past experiences. Think of specific examples where you've demonstrated resilience, effective communication, and customer service skills, as these are key attributes the council is looking for.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks in a fast-paced environment. Be ready to explain your methods for managing workloads and ensuring high levels of resident satisfaction, as this will resonate well with the hiring team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Housing Officer. Highlight key skills such as customer service, attention to detail, and knowledge of housing management.
Tailor Your CV: Customise your CV to reflect relevant experience in housing management or customer service. Use specific examples that demonstrate your ability to handle challenging situations and work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your understanding of the local political objectives. Mention how your skills align with the Council's vision of a 'Residents First' approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your written work is clear, succinct, and well-structured, as this reflects your professionalism.
How to prepare for a job interview at "Stevenage Borough Council"
✨Understand Housing Management
Make sure you have a solid grasp of housing management principles and practices. Familiarise yourself with relevant legislation and be prepared to discuss how you would apply this knowledge in real-life scenarios.
✨Showcase Customer Service Skills
Since the role is customer-focused, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight your ability to handle challenging situations and maintain professionalism under pressure.
✨Demonstrate Organisational Skills
The job requires good organisational skills and attention to detail. Prepare to discuss how you prioritise your workload and manage multiple tasks effectively, especially in a fast-paced environment.
✨Prepare for Value Based Interview Questions
As this position involves a Value Based Interview, think about your personal values and how they align with the council's commitment to safeguarding and promoting welfare. Be ready to provide examples that demonstrate your commitment to these values.
