At a Glance
- Tasks: Provide technical support for Workday, assist users, and improve HR systems.
- Company: Join a family-run automotive retailer with a focus on teamwork and growth.
- Benefits: Gain hands-on experience while working towards a Level 3 qualification.
- Other info: Collaborate with diverse teams and enjoy opportunities for career advancement.
- Why this job: Kickstart your career in a supportive environment with real impact on business operations.
- Qualifications: No prior experience needed; just a passion for tech and problem-solving.
The predicted salary is between 18000 - 25000 £ per year.
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification. Working closely with the Workday Specialist and wider HR and Payroll teams, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.
The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.
Main Duties- Deliver first-line support to Workday users across the business
- Assist employees with system access, navigation, and user queries
- Support troubleshooting activities for Workday and related systems
- Help maintain support documentation and user guidance materials
- Configure and maintain digital devices and user system settings where required
- Prioritise workload effectively to meet deadlines and service expectations
- Track progress of support requests and assigned tasks
- Support project activities and system updates within agreed timelines
- Demonstrate effective organisation and time management skills
- Follow company policies relating to data protection, confidentiality, and GDPR
- Ensure sensitive employee and payroll information is handled securely
- Understand the importance of cyber security and secure system usage
- Support compliance with internal processes and relevant legislation
- Use Microsoft Excel and reporting tools to analyse system data
- Support data validation and identify inconsistencies or trends
- Assist with reporting and data cleansing activities
- Maintain accurate records of support requests and resolutions
- Identify opportunities to improve system processes and user experience
- Support testing of new functionality, updates, and enhancements within Workday
- Assist in streamlining processes to improve efficiency across HR and Payroll operations
- Contribute ideas for continuous improvement initiatives
- Investigate and support the resolution of system-related issues
- Assist with diagnosing user and technical problems
- Support root cause analysis activities where appropriate
- Work with internal teams and external support providers when required
- Work closely with the Workday Specialist, Payroll team, and wider business users
- Build positive working relationships with colleagues across departments
- Communicate technical information clearly to non-technical users
- Deliver a professional and customer-focused support service
- Log and monitor support issues accurately
- Escalate complex technical problems appropriately
- Provide updates to users on progress and resolutions
- Ensure issues are resolved within agreed service expectations
- Support setup and configuration of user accounts, permissions, and system access
- Assist with device and software configuration activities
- Maintain accurate records of configurations and updates
- Support users with hardware and software-related queries where required
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Workday Support Apprentice employer: Steven Eagell Limited
Steven Eagell Group is an exceptional employer that fosters a supportive and collaborative work environment, ideal for those looking to kickstart their career in the automotive industry. With a strong emphasis on teamwork, integrity, and long-term career development, employees are encouraged to grow their skills while gaining hands-on experience in a family-run business that values each individual's contribution. The Workday Support Apprentice role offers a unique opportunity to develop technical support skills within a dynamic team, all while working towards a recognised qualification in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Workday Support Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Steven Eagell Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Steven Eagell Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Workday Support Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Steven Eagell Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Steven Eagell Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Steven Eagell Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Steven Eagell Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Steven Eagell Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
