At a Glance
- Tasks: Deliver excellent customer service by recommending the right parts and managing stock levels.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and a car benefit scheme.
- Other info: Comprehensive training and opportunities for professional qualifications available.
- Why this job: Kickstart your automotive career in a supportive environment that values your development.
- Qualifications: Customer-focused with organisational skills; experience in retail or automotive is a plus.
The predicted salary is between 27000 - 31000 £ per year.
Salary: £27,000 - £31,000 DOE
Contract: Permanent - Full Time
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Parts Advisor:
- Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories
- Provide accurate pricing, availability and product information (in person and over the phone)
- Promote and maximise sales of genuine parts, accessories and current promotions
- Manage parts stock levels effectively, including ordering, goods receipt, storage and returns
- Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime
- Process warranty claims and supplier returns in line with manufacturer requirements
- Maintain accurate administration, invoicing and customer records
- Develop local trade business and coordinate parts deliveries
- Work collaboratively with colleagues across departments to ensure a seamless customer journey
What we are looking for in a Parts Advisor:
- A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs
- Commercially aware, with the confidence to recommend products and identify additional sales opportunities
- Organised and detail-oriented, with the ability to manage stock, orders and administration accurately
- A strong team player who communicates effectively with Service and other departments
- Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment
- Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Toyota Parts Advisor in Watford employer: Steven Eagell Limited
At Steven Eagell Limited, we pride ourselves on fostering a supportive and dynamic work environment in Solihull, where our Service Advisors are empowered to excel in customer care and relationship management. With a competitive salary structure, generous annual leave, and comprehensive training programmes, we are committed to the professional growth of our employees, ensuring they thrive in their roles while contributing to our culture of excellence and teamwork.
