Location: Toyota TamworthSalary: up to £55000 OTEContract: Permanent - Full TimeMust Have: Previous experience in a Sales Controller or similar customer-focused sales administration role.About Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as a Sales Controller:Talks with and listens to customers to build rapport and understands their requirements.Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.Uses in-depth product knowledge to guide the customer towards the best choice for them.Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).What we are looking for in a Sales Controller:Previous experience in a Sales Controller or similar customer-focused sales administration role.A proven track record of delivering outstanding customer service while supporting a busy sales operation.Confident managing multiple customer enquiries and administrative tasks simultaneously, maintaining accuracy under pressure.Highly organised, with excellent time management skills and the ability to prioritise competing workloads effectively.Strong communication and interpersonal skills, with the confidence to build positive relationships with customers and colleagues.Proactive and solution-focused, taking ownership of tasks and seeing them through to completion.Comfortable working in a fast-paced retail environment where priorities can change quickly.Self-motivated and able to work independently while contributing positively to a collaborative team.Target-driven, with an understanding of how excellent administration and customer service contribute to sales performance.IT literate, with experience using CRM, dealership management, or other sales administration systems (or the ability to learn new systems quickly).Keen to develop product knowledge and stay up to date with business processes and industry developments.What we offer you:25 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company. #J-18808-Ljbffr
Sales Controller in Tamworth employer: Steven Eagell Limited
Steven Eagell Limited is an exceptional employer, offering a dynamic work environment in Wolverhampton where teamwork and customer satisfaction are at the forefront. With a strong focus on employee development and progression within a reputable Toyota dealership, you will find ample opportunities to grow your career while being part of a supportive culture that values collaboration and excellence in service.
