At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and integrity.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and a car benefit scheme.
- Other info: Comprehensive training and excellent career growth opportunities await you.
- Why this job: Make a real impact in customer service while working with a trusted brand.
- Qualifications: Must have previous experience in customer service and a full UK driving licence.
The predicted salary is between 28000 - 34800 £ per year.
Salary: from £25,000 base, with £30,000 guaranteed in the first 12 months. £40,000 OTE.
Must Have: A Full UK Driving License and at least 2 years previous experience in automotive service.
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Advisor:
- Build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- Previous experience in this role is essential.
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Toyota Service Advisor in Shirley employer: Steven Eagell Limited
At Steven Eagell Limited, we pride ourselves on fostering a supportive and dynamic work environment in Solihull, where our Service Advisors are empowered to excel in customer care and relationship management. With a competitive salary structure, generous annual leave, and comprehensive training programmes, we are committed to the professional growth of our employees, ensuring they thrive in their roles while contributing to our culture of excellence and teamwork.
