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- Tasks: Provide top-notch customer service and manage service/repair requirements.
- Company: Join the award-winning Steven Eagell Group, Europe's largest Lexus and Toyota retailer.
- Benefits: Enjoy a competitive salary, car benefits, 25 days holiday, and a company pension scheme.
- Why this job: Be part of a dynamic team in a thriving industry with excellent training and career growth.
- Qualifications: Must have previous service advisor experience and strong customer service skills.
- Other info: Opportunity for personal development in a high-pressure, rewarding environment.
The predicted salary is between 30000 - 35000 £ per year.
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team as an Experienced Service Advisor. We will provide excellent training and genuine career progression opportunities in return.
Role Responsibilities:
- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
What you’ll bring to the role:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
In return:
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Sick pay
- Health and wellbeing programme
Privacy Notice: At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Service Advisor employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota's products and services. Understanding the brand and its offerings will help you connect better with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a high-pressure environment. Be prepared to share examples of how you've successfully handled challenging customer interactions in the past.
✨Tip Number 3
Network with current or former employees of the Steven Eagell Group. They can provide valuable insights into the company culture and what it takes to succeed as a Service Advisor.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. This demonstrates your enthusiasm and helps you stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor or in customer service roles. Emphasise skills such as communication, problem-solving, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific experiences that demonstrate your ability to meet customer needs and provide excellent service.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the role, such as your ability to explain complex information clearly, your proactive attitude, and your teamwork capabilities.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within two weeks. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Steven Eagell Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will demonstrate your capability to provide excellent service.
✨Understand the Automotive Industry
Familiarise yourself with the latest trends and technologies in the automotive sector, particularly related to Toyota and Lexus. Showing that you have knowledge about the brand and its products can set you apart from other candidates.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Service Advisor, such as how you would handle customer complaints or estimate repair costs. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Teamwork and Initiative
The role requires collaboration with colleagues and taking ownership of tasks. Be ready to discuss instances where you've worked effectively in a team or taken the initiative to solve problems, showcasing your proactive attitude.
