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- Tasks: Provide top-notch customer service and assist with vehicle servicing needs.
- Company: Join the award-winning Steven Eagell Group, Europe's largest Toyota retailer.
- Benefits: Enjoy a competitive salary, car benefits, 25 days holiday, and a pension scheme.
- Why this job: Kickstart your career in the automotive industry with excellent training and growth opportunities.
- Qualifications: Customer service experience is essential; automotive background is a plus.
- Other info: Dynamic team environment with a focus on customer satisfaction.
The predicted salary is between 30000 - 35000 £ per year.
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team as a Service Advisor. We will provide excellent training and genuine career progression opportunities in return.
Please note: you must have service advisor experience for this role.
Role Responsibilities:- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
- Full-time, permanent position
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Sick pay
- Health and wellbeing programme
Service Advisor employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Toyota Ashford and the Steven Eagell Group. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain complex matters simply. Role-play with a friend or family member to get comfortable with discussing service options.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and potentially a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Toyota Ashford.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with customers in the past. Whether it's resolving issues or explaining complex information, let us see your strengths shine through!
Be Personable and Professional: We love a friendly vibe! When writing your application, keep it professional but don’t be afraid to let your personality show. A touch of warmth can make your application stand out from the rest.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with Toyota's services and products, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or improved a customer's experience, and be ready to share these stories during the interview.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial for a Service Advisor role, as you'll need to build rapport with customers. Show that you can engage in a two-way conversation by asking clarifying questions and summarising what the interviewer says.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the company’s values. Plus, it’ll boost your confidence when you walk into the room!