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- Tasks: Engage with customers, understand their needs, and guide them to the best vehicle options.
- Company: Join Steven Eagell Group, Europe's largest Toyota and Lexus retailer, known for excellent customer satisfaction.
- Benefits: Enjoy a competitive salary, car benefit scheme, pension, and high street discounts.
- Why this job: Be part of a dynamic team with great training and career progression in a thriving industry.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: This role is perfect for those who thrive in fast-paced environments and love helping others.
The predicted salary is between 44000 - 66000 £ per year.
Location Toyota Stourbridge
Working Hours Full Time
Salary £55,000 OTE
Closing Date 25/08/2025
**Up to £55K OTE**
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Controller at our Stourbridge branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
- Excellent customer service skills and likes to work with people.
- Record of working within customer services or a customer-facing role in the retail industry.
- Enjoys working in a high-pressured environment.
- Enjoys working to and can achieve challenging targets.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
- Able to work independently.
- Able to multi-task and switch quickly between tasks.
- Willingness to learn, develop and keep up-to-date with complex/ technical/product information.
- Strong organisational and prioritisation skills.
- Is a team player. Offers help and support to others.
Highlights of this role include;
- Talks with and listens to customers to build rapport and understands their requirements.
- Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
- Uses in-depth product knowledge to guide the customer towards the best choice for them.
- Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).
Benefits include;
- Car Benefit Scheme after successful completion of a probation period
- Company pension scheme
- Access to high street discounts through Perk Box
- Access to medical cover through Simply Health
If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now!
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Whatever your question or feedback we are here to help. So please feel free to contact us
Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG
Reg. Company Number: 4370971
VAT Reg. No. 125467512
Financial Disclosure
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited\’s (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here
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Sales Controller employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Controller
✨Tip Number 1
Familiarise yourself with Toyota's product range and the latest automotive trends. This knowledge will not only help you engage with customers effectively but also demonstrate your commitment to understanding their needs.
✨Tip Number 2
Practice your customer service skills in high-pressure situations. Role-playing scenarios with friends or family can help you become more comfortable in handling challenging customer interactions, which is crucial for a Sales Controller.
✨Tip Number 3
Network with current employees at Steven Eagell Group through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge during the interview process.
✨Tip Number 4
Prepare specific examples of how you've successfully met targets or improved customer satisfaction in previous roles. Being able to share these experiences will showcase your ability to thrive in a results-driven environment.
We think you need these skills to ace Sales Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any achievements in meeting targets and working in high-pressure environments, as these are key aspects of the Sales Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of customer needs. Mention specific examples of how you've successfully built rapport with customers and achieved sales targets in previous roles.
Showcase Your Skills: In your application, clearly outline your organisational skills, ability to multi-task, and proactive attitude. Use bullet points to make these skills stand out, as they are crucial for the Sales Controller position.
Research the Company: Familiarise yourself with Steven Eagell Group and their values. Mention in your application why you want to work for them specifically, and how you align with their commitment to customer satisfaction and teamwork.
How to prepare for a job interview at Steven Eagell Limited
✨Showcase Your Customer Service Skills
As a Sales Controller, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer interactions, resolved issues, or exceeded customer expectations.
✨Understand the Automotive Industry
Familiarise yourself with the automotive industry, particularly Toyota and Lexus products. Being knowledgeable about their features, benefits, and market positioning will help you engage effectively during the interview and show your genuine interest in the role.
✨Demonstrate Your Ability to Work Under Pressure
The role involves working in a high-pressure environment. Be ready to discuss situations where you've successfully managed stress and met challenging targets, highlighting your ability to stay calm and focused under pressure.
✨Emphasise Teamwork and Initiative
Since the position requires collaboration with colleagues, share examples of how you've worked as part of a team. Also, illustrate your proactive approach by discussing instances where you took the initiative to solve problems or improve processes.
