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- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and integrity.
- Benefits: Enjoy 25 days annual leave, sales incentives, and comprehensive training.
- Other info: Dynamic environment with opportunities for professional development and recognition.
- Why this job: Make a real impact in customer service while growing your automotive career.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 35000 £ per year.
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE.
Must Have: A Full UK Driving License.
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Advisor:
- Build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Advisor in Romford employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Romford
✨Tip Number 1
Get to know the company inside out! Research Steven Eagell Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their customer-focused approach.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and build rapport with customers. Try role-playing with a friend or family member to get comfortable with discussing complex topics in simple terms.
✨Tip Number 3
Show off your proactive attitude! Think of examples from your past where you've taken initiative or solved problems. This will demonstrate your can-do spirit and make you stand out as a candidate who can thrive in a high-pressure environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Steven Eagell Group. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Advisor in Romford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, especially if you’ve done it in an automotive setting!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by Steven Eagell. Familiarise yourself with common customer queries and how to address them, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the Service Advisor role is all about customer interaction, prepare examples from your past experiences where you've delivered exceptional service. Think about times when you resolved issues or went above and beyond for a customer, as these stories will highlight your suitability for the position.
✨Demonstrate Team Spirit
As a family-run business, teamwork is key at Steven Eagell. Be ready to discuss how you've collaborated with others in previous roles. Share instances where you supported colleagues or contributed to a team goal, as this will resonate well with their values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.