At a Glance
- Tasks: Lead the Aftersales team to deliver top-notch customer service and manage daily operations.
- Company: Join a dynamic automotive dealership with a focus on excellence and teamwork.
- Benefits: Enjoy 25 days off, enhanced parental leave, and access to discounts and training.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: 2+ years in Aftersales or Service Management with strong leadership and customer service skills.
The predicted salary is between 70700 - 82700 £ per year.
Salary: Competitive with OTE: £70,700 with over achievement ability up to £82,700.
Contract: Permanent - Full Time
Minimum Experience: A minimum of 2 years’ experience in Aftersales / Service Manager roles is essential.
Responsibilities:
- Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
- Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
- Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
- Monitor and manage parts stock levels, availability, and supplier relationships.
- Resolve customer queries and complaints in collaboration with other departments.
- Support team development through coaching, training planning, and recruitment.
- Oversee warranty claims, subcontracted work, service valeting, and driver activities.
- Approve goodwill gestures, discounts, and manage local Aftersales promotions and marketing.
- Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.
Qualifications:
- Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
- Outstanding leadership and people development skills.
- Excellent organisational and operational management abilities.
- A customer-focused mindset with a passion for delivering exceptional service.
- Commercial awareness and the ability to drive department performance.
- Confident communication and problem-solving skills.
Benefits:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
Aftersales Manager in Romford employer: Steven Eagell Limited
As an Aftersales Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee development and exceptional customer service. Our competitive salary package, comprehensive benefits, and commitment to training ensure that you can grow your career while enjoying a healthy work-life balance. Join a team that values recognition and offers unique perks like enhanced maternity/paternity leave and high street discounts, all within a vibrant dealership atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales processes. Show them you’re not just another candidate; demonstrate your passion for delivering exceptional service and how you can lead their team to success.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled customer complaints or improved service operations in the past. This will show your potential employer that you can handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Manager in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in aftersales or service management, and don’t forget to showcase your leadership skills and customer-focused mindset.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional service and how your previous experiences make you the perfect fit for our team.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve customer satisfaction. Numbers and examples speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Aftersales Inside Out
Make sure you’re well-versed in the specifics of aftersales management. Brush up on key processes like vehicle inspections and customer handover procedures, as well as how to manage parts stock levels. This knowledge will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
Since the role requires outstanding leadership, prepare examples of how you've successfully led a team in the past. Think about times when you’ve coached or developed team members, resolved conflicts, or improved team performance. Be ready to discuss your approach to motivating others and driving results.
✨Demonstrate Customer Focus
This position is all about delivering exceptional service, so be prepared to share specific instances where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled customer complaints effectively, showing that you can maintain a customer-focused mindset even under pressure.
✨Understand the Business Side
Familiarise yourself with the commercial aspects of the role, such as managing labour sales and parts sales. Be ready to discuss how you can drive department performance and contribute to local promotions. Showing that you have a solid grasp of the business side will set you apart from other candidates.
