At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join the family-run Steven Eagell Group, a leader in automotive retail.
- Benefits: Enjoy 25 days off, sales incentives, and comprehensive training.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Be the face of Toyota, delivering exceptional customer care and making a real difference.
- Qualifications: Strong customer service skills and a proactive attitude are key.
The predicted salary is between 28000 - 30000 £ per year.
Salary £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE.
About the Company
Steven Eagell Group is an established, family‑run automotive retailer in the UK, specialising in new and used vehicles and comprehensive after‑sales services. With 43 locations across the Southeast, East of England and West Midlands, we offer a wide range of career opportunities in sales, customer service, technical, administrative and management roles.
Responsibilities
- Build long‑term relationships with customers, managing the service journey end‑to‑end.
- Represent the Toyota brand while resolving customer needs and delivering exceptional after‑sales customer care.
- Provide accurate estimates, manage scheduling and workshop coordination to ensure a seamless service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues and follow up to ensure complete customer satisfaction.
Qualifications
- A proven high level of customer service skills and enjoyment in working with people.
- Previous experience in customer service, preferably within an automotive setting, but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Ability to take initiative, own issues and maintain a proactive can‑do attitude.
- Ability to multi‑task, switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high‑pressured environment.
- A full UK driving licence.
Benefits
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced maternity/paternity leave at qualifying service length.
- Car benefit scheme after successful completion of a probation period.
- Sales incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In‑house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
Toyota Service Advisor in Rayleigh employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that values our employees and fosters a supportive work culture. With comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for career advancement, we ensure our Service Advisors thrive in a dynamic environment while building lasting relationships with customers. Join us in delivering exceptional service and enjoy the unique advantages of working within a well-established company across multiple locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Toyota Service Advisor in Rayleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steven Eagell Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steven Eagell Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Toyota Service Advisor in Rayleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steven Eagell Limited:Your cover letter is your chance to shine! Tell us why you want to work at Steven Eagell Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steven Eagell Limited!
How to prepare for a job interview at Steven Eagell Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
