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- Tasks: Provide exceptional customer service and support through calls and electronic communications.
- Company: Join Europe’s largest Lexus and Toyota retailer, known for excellence.
- Benefits: Up to £13.05 per hour, 25 days holiday, company pension, and sick pay.
- Why this job: Be part of a friendly team that values your contributions and offers career growth.
- Qualifications: Confident and enthusiastic individuals; previous experience is a plus but not required.
- Other info: Enjoy hybrid working after 3 months in a supportive environment.
The predicted salary is between 27000 - 30000 £ per year.
Working Hours: Full Time
Salary: Up to £13.05 per hour
Closing Date: 09/02/2026
Customer Advisor – Hybrid Working Available after 3 months
Join the UK's Leading Toyota and Lexus Retailer
About Us: At the Steven Eagell Group, we’re proud to be Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England, and West Midlands. We’re an award-winning employer known for our commitment to excellence, and we’re looking for friendly, customer-focused individuals to join our growing Contact Centre team. We offer a supportive and rewarding work environment, with fantastic benefits and genuine opportunities for career progression. If you’re passionate about delivering great service and want to be part of a team that values your contribution, we’d love to hear from you.
The Role: As a Customer Advisor, you’ll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You’ll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment. We’re looking for confident, enthusiastic, and self-motivated individuals who thrive both independently and as part of a team. While previous telephone experience is a plus, it’s not essential — full training will be provided.
Key Responsibilities:
- Deliver exceptional customer service at all times
- Build rapport and understand customer needs
- Make outbound calls for service and MOT reminders, converting them into bookings
- Handle inbound calls professionally and efficiently
- Advise customers on additional products and services (e.g. service plans)
- Accurately log call activity and customer data
- Meet call volume and conversion targets
- Maintain accurate records of vehicle details and service history
- Update customer contact information
- Support with other ad-hoc duties as required
What We Offer:
- Full-time, permanent role (35–40 hours per week)
- 25 days holiday + bank holidays
- Company pension
- Employee referral programme
- Sick pay
Work Location: Hybrid remote in Milton Keynes MK5 8PA
Customer Service Advisor in Milton Keynes employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Research Steven Eagell Group and understand their values and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s a good idea to rehearse common customer service scenarios. This will boost your confidence and help you shine during the interview process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Steven Eagell Group.
We think you need these skills to ace Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle calls and emails like a pro!
Show Your Enthusiasm: Let your passion for delivering great service shine through in your application. We love candidates who are excited about helping customers and being part of a team, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit the role and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can get back to you quickly. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Steven Eagell Limited
✨Know the Company
Before your interview, take some time to research the Steven Eagell Group. Understand their values, mission, and what makes them the leading Toyota and Lexus retailer in Europe. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you build rapport, as this is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or how you prioritise tasks in a busy environment. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company. Inquire about the training process, opportunities for career progression, or how success is measured in the Customer Contact Centre. This shows that you're proactive and engaged.
