At a Glance
- Tasks: Be the first point of contact for customers, handling calls and providing exceptional service.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and access to discounts.
- Other info: Comprehensive training provided with opportunities for professional development.
- Why this job: Kickstart your career in a supportive environment while making a real impact on customer experiences.
- Qualifications: Must have telephony experience and strong communication skills.
The predicted salary is between 27500 - 27500 £ per year.
Location: Head Office, Office based for the first 3 months, then Hybrid.
Salary: up to £27,500pa
Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5 hour shift
Must Have: Telephony Experience
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Customer Advisor:
- Deliver exceptional customer service at all times.
- Build rapport and understand customer needs.
- Make outbound calls for service and MOT reminders, converting them into bookings.
- Handle inbound calls professionally and efficiently.
- Advise customers on additional products and services (e.g. service plans).
- Accurately log call activity and customer data.
- Meet call volume and conversion targets.
- Maintain accurate records of vehicle details and service history.
- Update customer contact information.
- Support with other ad-hoc duties as required.
What we are looking for in a Customer Advisor:
- Confident, enthusiastic, and self-motivated individuals.
- Comfortable working both independently and as part of a team.
- Strong communication skills with the ability to build rapport quickly over the phone.
- Previous experience in a telephony-based customer service role (essential).
- Ability to handle a high volume of calls while maintaining professionalism and accuracy.
- A proactive approach with a positive and customer-focused attitude.
- Passion for delivering excellent customer service in a fast-paced environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Customer Advisor in Milton Keynes employer: Steven Eagell Limited
Steven Eagell Limited is an exceptional employer, offering a dynamic work environment in Wolverhampton where teamwork and customer satisfaction are at the forefront. With a strong focus on employee development and progression within a reputable Toyota dealership, you will find ample opportunities to grow your career while being part of a supportive culture that values collaboration and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steven Eagell Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steven Eagell Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steven Eagell Limited:Your cover letter is your chance to shine! Tell us why you want to work at Steven Eagell Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steven Eagell Limited!
How to prepare for a job interview at Steven Eagell Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
