At a Glance
- Tasks: Be the first point of contact for customers, handling calls and providing exceptional service.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and access to discounts.
- Other info: Comprehensive training provided with opportunities for professional development.
- Why this job: Kickstart your career in a supportive environment while making a real impact on customer experiences.
- Qualifications: Must have telephony experience and strong communication skills.
The predicted salary is between 27500 - 27500 £ per year.
Location: Head Office, Office based for the first 3 months, then Hybrid.
Salary: up to £27,500pa
Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5 hour shift
Must Have: Telephony Experience
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Customer Advisor:
- Deliver exceptional customer service at all times.
- Build rapport and understand customer needs.
- Make outbound calls for service and MOT reminders, converting them into bookings.
- Handle inbound calls professionally and efficiently.
- Advise customers on additional products and services (e.g. service plans).
- Accurately log call activity and customer data.
- Meet call volume and conversion targets.
- Maintain accurate records of vehicle details and service history.
- Update customer contact information.
- Support with other ad-hoc duties as required.
What we are looking for in a Customer Advisor:
- Confident, enthusiastic, and self-motivated individuals.
- Comfortable working both independently and as part of a team.
- Strong communication skills with the ability to build rapport quickly over the phone.
- Previous experience in a telephony-based customer service role (essential).
- Ability to handle a high volume of calls while maintaining professionalism and accuracy.
- A proactive approach with a positive and customer-focused attitude.
- Passion for delivering excellent customer service in a fast-paced environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Customer Advisor in Milton Keynes employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through comprehensive training, long service awards, and a range of benefits including enhanced maternity/paternity leave and access to medical cover. With a focus on teamwork and integrity, we offer a rewarding career path for those passionate about delivering exceptional customer service in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your communication skills.
✨Tip Number 3
Be ready to showcase your telephony experience! Think of specific examples from your past roles where you’ve excelled in customer service over the phone. Highlighting these experiences will demonstrate your capability to meet their expectations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight your telephony experience and any customer service achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your written application demonstrates your strong communication skills. Be clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Steven Eagell Limited
✨Know the Company Inside Out
Before your interview, take some time to research Steven Eagell Group. Understand their values, services, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Telephony Experience
Since telephony experience is a must-have for this role, be prepared to discuss specific examples from your past jobs. Highlight situations where you successfully handled customer queries over the phone, maintained professionalism under pressure, and met call volume targets.
✨Demonstrate Your Customer Service Skills
As a Customer Advisor, delivering exceptional service is key. Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during your interview to illustrate your proactive approach and customer-focused attitude.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
