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- Tasks: Deliver top-notch customer service and manage service/repair requirements.
- Company: Join the award-winning Steven Eagell Group, Europe's largest Lexus and Toyota retailer.
- Benefits: Earn £30K guaranteed in the first year, plus OTE of £35K+, with great perks.
- Why this job: Be part of a dynamic team and enhance customer experiences in the automotive industry.
- Qualifications: Must have previous dealership experience and strong customer service skills.
- Other info: Enjoy 25 days holiday, a company pension scheme, and excellent career progression.
The predicted salary is between 30000 - 35000 £ per year.
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe's largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as an Experienced Service Advisor. We will provide excellent training and genuine career progression opportunities in return. Please note: you must have service advisor experience for this role.
Role Responsibilities- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous dealership experience of working in customer service.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Sick pay
- Health and wellbeing programme
At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing jobs@steveneagell.co.uk. If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job TypeFull-time
ExperienceDealership service advisor: 1 year (required)
Service Advisor in London employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Get to know the company! Research Toyota Ipswich and the Steven Eagell Group. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain complex matters simply. Role-play with a friend or family member to get comfortable discussing service options and costs.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your fit for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Toyota Ipswich.
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in a dealership setting.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and skills, so we can easily see how you fit the role of Service Advisor.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the Service Advisor role. Mention your understanding of customer needs and how you can meet them, as this is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Steven Eagell Group!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota and Lexus vehicles, as well as the latest service trends. Being able to discuss specific models and their features will show that you're genuinely interested and knowledgeable about the brand.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure customer satisfaction, as this role heavily relies on building rapport and understanding customer needs.
✨Practice Your Communication Skills
Since strong communication is crucial for a Service Advisor, practice explaining complex automotive issues in simple terms. You might even want to role-play with a friend to get comfortable with discussing repairs and services clearly and confidently.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with colleagues to enhance customer experiences or streamline processes. This will demonstrate that you’re not just a lone wolf but someone who thrives in a team environment.