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For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join the award-winning Steven Eagell Group, Europe's largest Lexus and Toyota retailer.
- Benefits: Competitive salary, car benefit scheme, and 25 days holiday.
- Why this job: Build a rewarding career with a leading automotive brand and make a real impact.
- Qualifications: Experience in a service department and strong leadership skills.
- Other info: Exciting opportunities for personal growth and development in a thriving environment.
The predicted salary is between 30000 - 45000 £ per year.
Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!
Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Romford team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.
About the Role
As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.
Key Responsibilities
- Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.
- Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
- Achieve service targets and promote continuous improvement in the department.
- Monitor and enhance service processes to increase customer satisfaction and profitability.
- Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
- Ensure effective training and development for all team members and support recruitment efforts.
- Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
- Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
- Collaborate with the management team to ensure smooth operations across the dealership.
What We’re Looking For
- Experience in a service department, with strong leadership abilities.
- Excellent communication skills and a passion for providing top-notch customer service.
- A proactive approach to team development and continuous improvement.
- Enthusiasm for the automotive industry and Toyota’s commitment to excellence.
In return
- Full-time, permanent position
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday
Assistant Service Manager in London employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Toyota or the Steven Eagell Group. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching common questions for Assistant Service Managers. Think about your past experiences and how they relate to the role. Practise your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show your passion for the automotive industry during interviews. Share stories about your experiences with cars or customer service that highlight your enthusiasm and commitment to excellence, just like Toyota's brand values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Toyota Romford and ready to take on the challenge.
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in service departments and any leadership roles you've had. We want to see how your skills align with our commitment to customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about joining the Steven Eagell Group. Let us know how you can contribute to our team and enhance customer experiences.
Showcase Your Communication Skills: As communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through clear language in your CV or a friendly tone in your cover letter, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota and the automotive industry. Familiarise yourself with their brand values and recent developments. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Be ready to discuss how you can inspire and motivate others.
✨Customer Service is Key
Highlight your passion for customer satisfaction during the interview. Think of specific instances where you've gone above and beyond to resolve customer complaints or enhance their experience. This will align perfectly with the company's commitment to excellence.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your interest but also helps you gauge if this is the right fit for you. Consider asking about team dynamics or how they measure success in the service department.
