At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and integrity.
- Benefits: Enjoy 25 days annual leave, sales incentives, and comprehensive training.
- Other info: Dynamic environment with opportunities for professional development and recognition.
- Why this job: Make a real impact in customer service while growing your automotive career.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 35000 € per year.
Salary: from £25,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE.
Must Have: A Full UK Driving License.
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor:
- Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Advisor in Ipswich employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. With a strong emphasis on teamwork, integrity, and long-term career development, we offer our employees exceptional benefits such as 25 days of annual leave, comprehensive training, and opportunities for professional growth. Join us in delivering outstanding customer service while enjoying a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think of scenarios where you can demonstrate your ability to handle customer queries and build rapport. Role-playing with a friend can really help you nail this down.
✨Tip Number 3
Show off your communication skills! During the interview, make sure you explain your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated complex information to customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re proactive—just like they want in a Service Advisor!
We think you need these skills to ace Service Advisor in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, especially if you’ve done it in an automotive setting!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Service Advisor role. We love seeing candidates who take this extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the Toyota brand and the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've delivered exceptional customer service in the past. Think of situations where you resolved issues or built rapport with customers, as these stories will highlight your suitability for the role.
✨Demonstrate Team Spirit
Steven Eagell values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported someone in need. This will show that you’re a team player who fits into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, opportunities for career development, or how the team collaborates. This not only shows your interest but also helps you gauge if the company is the right fit for you.
