At a Glance
- Tasks: Be the first point of contact for customers, handling calls and providing exceptional service.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and access to discounts.
- Other info: Comprehensive training provided and opportunities for professional qualifications.
- Why this job: Kickstart your career in a supportive environment while making a real impact on customer experiences.
- Qualifications: Must have telephony experience and strong communication skills.
The predicted salary is between 27500 - 27500 £ per year.
Location: Head Office, Office based for the first 3 months, then Hybrid.
Salary: up to £27,500pa
Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5 hour shift
Must Have: Telephony Experience
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Customer Advisor:
- Deliver exceptional customer service at all times.
- Build rapport and understand customer needs.
- Make outbound calls for service and MOT reminders, converting them into bookings.
- Handle inbound calls professionally and efficiently.
- Advise customers on additional products and services (e.g. service plans).
- Accurately log call activity and customer data.
- Meet call volume and conversion targets.
- Maintain accurate records of vehicle details and service history.
- Update customer contact information.
- Support with other ad-hoc duties as required.
What we are looking for in a Customer Advisor:
- Confident, enthusiastic, and self-motivated individuals.
- Comfortable working both independently and as part of a team.
- Strong communication skills with the ability to build rapport quickly over the phone.
- Previous experience in a telephony-based customer service role (essential).
- Ability to handle a high volume of calls while maintaining professionalism and accuracy.
- A proactive approach with a positive and customer-focused attitude.
- Passion for delivering excellent customer service in a fast-paced environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Customer Advisor employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. With a strong emphasis on employee growth, we offer comprehensive training, generous annual leave, and a range of benefits including enhanced maternity/paternity leave and access to medical cover. Our commitment to teamwork and integrity ensures that every team member can thrive while delivering exceptional customer service in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your telephony experience and customer service skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you're on the phone or in an interview, let your enthusiasm shine through. Being confident and approachable can make a huge difference in how you connect with potential employers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight your telephony experience and any customer service achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your written application demonstrates your strong communication skills. Be clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor. Familiarise yourself with telephony experience and how it applies to customer service. Research Steven Eagell Group and their values, so you can align your answers with what they stand for.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and telephony. Think about scenarios where you've successfully handled customer queries or complaints. This will help you articulate your experiences clearly and confidently during the interview.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. A positive attitude and genuine enthusiasm can set you apart from other candidates.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it's the right fit for you.
