At a Glance
- Tasks: Deliver excellent customer service by recommending the right parts and managing stock effectively.
- Company: Join a family-run automotive retailer that values teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and access to high-street discounts.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction.
- Qualifications: Experience in automotive parts and a passion for customer service are essential.
The predicted salary is between 31700 - 31700 £ per year.
Salary: £31,700 OTE
Contract: Permanent - Full Time
Must Have: Full UK Driving Licence - 2 Years Minimum Parts Experience
About Steven Eagell
As an established, family‑run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive after‑sales services. We take pride in offering a wide range of career opportunities across sales, customer service, technical, administrative and management roles, from entry‑level positions through to senior leadership. As a family‑run business, we value teamwork, integrity and long‑term career development, creating an environment where individuals can grow and thrive.
Responsibilities:
- Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories.
- Provide accurate pricing, availability and product information (in person and over the phone).
- Develop regional trade business to meet Toyota GB targets.
- Promote and maximise sales of genuine parts, accessories and current promotions.
- Manage parts stock levels effectively, including ordering, goods receipt, storage and returns.
- Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime.
- Process warranty claims and supplier returns in line with manufacturer requirements.
- Maintain accurate administration, invoicing and customer records.
- Work collaboratively with colleagues across departments to ensure a seamless customer journey.
Qualifications:
- A customer‑focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs.
- Commercially aware, with the confidence to recommend products and identify additional sales opportunities.
- Organised and detail‑oriented, with the ability to manage stock, orders and administration accurately.
- A strong team player who communicates effectively with Service and other departments.
- Proactive and self‑motivated, with the ability to manage priorities in a fast‑paced environment.
- Experience in automotive parts, retail or trade sales.
Benefits:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high‑street discounts through Perk Box.
- In‑house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
Trade Parts Advisor in Birmingham employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. With a strong emphasis on teamwork, integrity, and long-term career development, we offer our employees comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for professional growth within the automotive industry. Join us in delivering exceptional customer experiences while enjoying a rewarding career in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Parts Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research Steven Eagell Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Trade Parts Advisor role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and parts knowledge. Think about scenarios where you've excelled in these areas and be ready to share them. We want to see how you can deliver that excellent customer experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Trade Parts Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Parts:When you're writing your application, let us see your enthusiasm for automotive parts! Share any relevant experience you have and how it connects to the role of Trade Parts Advisor. We love candidates who can demonstrate their knowledge and passion for the industry.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your parts experience and customer service skills, as these are key for us. A tailored application shows that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate a well-organised application that gets straight to the heart of what makes you a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Parts
Make sure you brush up on your knowledge of automotive parts and accessories. Familiarise yourself with common parts, their functions, and how they fit into the overall vehicle system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Experience is Key
Prepare to discuss how you would deliver an excellent customer experience. Think of examples from your past roles where you successfully identified customer needs and provided tailored solutions. This will demonstrate your customer-focused approach, which is crucial for this position.
✨Show Your Team Spirit
Since teamwork is highly valued at Steven Eagell, be ready to share experiences where you collaborated effectively with colleagues. Highlight how you communicated with different departments to ensure a seamless customer journey, as this will resonate well with the interviewers.
✨Be Proactive and Organised
Think about how you manage priorities in a fast-paced environment. Prepare to discuss your organisational skills and how you handle stock management, orders, and administration. Providing specific examples will showcase your proactive nature and attention to detail, which are essential for the role.
