At a Glance
- Tasks: Provide exceptional customer service through inbound and outbound calls.
- Company: Join Steven Eagell Limited, a supportive and growth-focused automotive company.
- Benefits: Enjoy hybrid working, annual leave, and a company pension scheme.
- Other info: Great opportunities for career advancement in a dynamic environment.
- Why this job: Make a difference in customer experiences while developing your career.
- Qualifications: Telephony experience and a passion for helping customers.
The predicted salary is between 25000 - 30000 £ per year.
Steven Eagell Limited is looking for a Customer Advisor to provide exceptional service, handling inbound and outbound calls efficiently. The role requires telephony experience and offers a supportive environment for career growth.
Key responsibilities include:
- Logging customer data
- Advising on products
- Maintaining service records
The position comes with a hybrid working model after three months and great benefits including annual leave and company pension scheme.
Automotive Customer Advisor - Inbound/Outbound Calls (Hybrid) employer: Steven Eagell Limited
At Steven Eagell Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters career growth and development. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including annual leave and a company pension scheme, ensures that our employees feel valued and rewarded for their hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Customer Advisor - Inbound/Outbound Calls (Hybrid)
✨Tip Number 1
Make sure you know the company inside out! Research Steven Eagell Limited, their values, and what they stand for. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound and outbound calls, get comfortable with speaking clearly and confidently. You could even role-play with a friend to simulate real call scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or career growth opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive Customer Advisor - Inbound/Outbound Calls (Hybrid)
Some tips for your application 🫡
Show Off Your Telephony Skills:Make sure to highlight any previous experience you have with handling calls. We want to see how you've managed customer interactions in the past, so don’t hold back on those examples!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed, like logging customer data and advising on products. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you understand the automotive industry and the products Steven Eagell Limited offers. Brush up on common customer queries and how to handle them, as this will show your potential employer that you're proactive and knowledgeable.
✨Practice Your Telephony Skills
Since the role involves handling inbound and outbound calls, practice your phone etiquette. You can do this by role-playing with a friend or family member. Focus on being clear, concise, and friendly, as these are key traits for a Customer Advisor.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability to excel in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
