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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in the automotive industry.
- Company: Join the award-winning Steven Eagell Group, Europe's largest Lexus and Toyota retailer.
- Benefits: Enjoy a competitive salary, car benefits, 25 days holiday, and health programmes.
- Why this job: Make an impact in a leading automotive brand while developing your career.
- Qualifications: Experience in a service department and strong leadership skills are essential.
- Other info: Full-time role with excellent growth opportunities and a supportive work environment.
The predicted salary is between 30000 - 45000 £ per year.
Working Hours: Full Time
Salary: £30,000.00-£45,000.00 per year
Closing Date: 18/02/2026
Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!
Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Romford team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.
About the Role
As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.
Key Responsibilities
- Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.
- Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
- Achieve service targets and promote continuous improvement in the department.
- Monitor and enhance service processes to increase customer satisfaction and profitability.
- Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
- Ensure effective training and development for all team members and support recruitment efforts.
- Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
- Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
- Collaborate with the management team to ensure smooth operations across the dealership.
What We’re Looking For
- Experience in a service department, with strong leadership abilities.
- Excellent communication skills and a passion for providing top-notch customer service.
- A proactive approach to team development and continuous improvement.
- Enthusiasm for the automotive industry and Toyota’s commitment to excellence.
In return
- Full-time, permanent position
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Sick pay
- Health and wellbeing programme
- Employee discount
- On-site parking
Privacy Notice
At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.
Job Type: Full-time
Experience: service manager: 1 year (required)
Assistant Service Manager employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Toyota or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Toyota’s values and recent news. We want you to show that you’re not just passionate about cars but also about the brand itself. Tailor your answers to reflect how you align with their commitment to customer satisfaction.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve led a team or improved service processes. We want to hear how you can bring that proactive approach to the Assistant Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Steven Eagell Group and ready to take on this exciting opportunity.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service departments and showcases your leadership skills. We want to see how you align with our values at Toyota, so don’t be shy about mentioning any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about joining our team. Let us know how you can contribute to our commitment to customer satisfaction.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota and the automotive industry. Familiarise yourself with their brand values and recent developments. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service processes. This will highlight your capability to manage and motivate others.
✨Practice Customer Scenarios
Since customer satisfaction is key, think about how you would handle various customer complaints or issues. Practising these scenarios can help you articulate your problem-solving skills during the interview, showing that you can maintain loyalty and satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team's dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
